Mary Wolde Dada
Saint Albans,VIC
Summary
Proven leader with extensive experience at Aldi Supermarket, adept in staff training and development, and fostering positive employee relations. Excels in creating efficient, safety-compliant work environments and solving complex customer issues. Demonstrates exceptional problem-solving abilities and interpersonal skills, significantly enhancing team performance and customer satisfaction. Seeking a full-time position that offers professional challenges where interpersonal skills, excellent time management, and problem-solving abilities can be utilized.
Overview
14
14
years of professional experience
Work History
Relief Shift Manager
Aldi Supermarket
01.2016 - Current
- Improved employee morale by creating a positive work environment and addressing any concerns promptly.
- Mentored junior team members by sharing knowledge gained from years of experience in the industry.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Cultivated professional working relationships with peers and supervisors.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Excelled in every store position and regularly backed up front-line staff.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Supervised ongoing daily production phases.
Store Assistant
Aldi Supermarket
12.2012 - 01.2016
- Facilitated smooth transactions at the cash register, processing payments accurately and efficiently.
- Contributed to a positive work environment by building strong relationships with colleagues and working cooperatively on tasks.
- Operated POS system to process payments and provide receipts.
- Managed returns or exchanges efficiently, adhering to company policies while prioritizing customer satisfaction.
- Monitored customers for signs of security concerns and escalated issues to management.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Greeted customers entering store and offered assistance with requirements.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Remained calm and composed in tense situations involving angry or upset customers.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Resolved customer complaints professionally, turning negative experiences into positive outcomes.
Retail Assistant
Agency - David Jones/Myer
05.2010 - 11.2012
- Used POS system to process sales, returns, online orders, and gift card activations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Assisted customers with prompt and polite support in-person and via telephone.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Managed inventory with accuracy, ensuring optimal product levels and minimizing stock discrepancies.
- Contributed to a welcoming atmosphere through courteous interactions with both customers and fellow staff members.
- Enhanced store appearance through diligent merchandising and regular upkeep of displays.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
- Provided exceptional support during peak hours by managing long queues and multitasking effectively under pressure.
- Demonstrated flexibility by adapting to various roles within the retail environment as needed.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Used in-store system to locate inventory and place special orders for customers.
- Managed efficient cash register operations.
Education
Certificate I - First Aid
Start Training Group
Melbourne, VIC09-2023
Certificate III - Aged Care Work
Selmar Institute of Education
Melbourne04-2010
No Degree - Professional Development
AMES
Melbourne, VIC09-2009
Skills
- Decision-making capabilities
- Staff Training and Development
- Delegation and Supervision
- Health and safety compliance
- Employee Relations
- Punctual and Reliable
- Workplace Safety
- Handling Customer Complaints
- Decision-Making
- Cash Handling
- Safety Compliance
- Relationship Building
- Interpersonal Skills
- Flexible Schedule
- Employee Training
- Accurate money handling
- Team Development
- Opening and closing procedures
- Documentation And Reporting
- Payment Processing
- Inventory Control
- Delegating Work
- Staff Training and Onboarding
- Staff Development
- Process Improvements
- Shift checklists
- Shift leadership
- Customer Service
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Reliability
- Computer Skills
- Organizational Skills
- Assigning Work
Languages
Ethiopian
Native or Bilingual
English
Full Professional
Interests
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Gardening
- Fashion
- Music
Timeline
Relief Shift Manager
Aldi Supermarket
01.2016 - Current
Store Assistant
Aldi Supermarket
12.2012 - 01.2016
Retail Assistant
Agency - David Jones/Myer
05.2010 - 11.2012
Certificate I - First Aid
Start Training Group
Certificate III - Aged Care Work
Selmar Institute of Education
No Degree - Professional Development
AMES
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