Mary Wzelren Bardinas Cockroft
Thornlie,Australia
Summary
Dynamic professional with strong customer service, office administration, and sales skills. Proven ability to manage client relations and streamline operations to enhance satisfaction.
Overview
15
15
years of professional experience
Work History
Fruit and Vegetable Assistant
IGA Swan View
Perth, Australia
08.2023 - Current
- Support the fresh produce section by receiving, sorting, cleaning, and displaying fruits and vegetables.
- Check for quality and freshness, ensure stock rotation, and maintain a clean and organized area.
- Assist customers and collaborate with the team to meet operational and service standards.
Kitchen Hand
Grissini Nedlands
Perth, Australia
05.2023 - 11.2023
- Assisted chefs with food preparation, washing dishes, and maintaining kitchen hygiene.
- Ensured efficient workflow and compliance with health and safety standards.
Admin Assistant / CSR / Telemarketing / Sales / Virtual Assistant
Upwork
Metro Davao, Philippines
09.2016 - 03.2023
- Company Overview: Remote work platform
- Managed office operations, client inquiries, and lead generation.
- Executed sales strategies and provided virtual support to multiple clients.
- Leveraged digital tools to streamline workflow, improve efficiency, and enhance customer satisfaction.
- Remote work platform
Station Chef
Jorge Town Resort
Montevista, Philippines
07.2022 - 11.2022
- Managed a kitchen section, supervised junior staff, and maintained hygiene and quality standards.
Station Chef
Barokkan Resto Bar and Grill
Metro Davao, Philippines
01.2021 - 07.2022
- Managed a kitchen section, supervised junior staff, and maintained hygiene and quality standards.
Marketing Manager
Yogasha Center
Doha, Qatar
07.2019 - 02.2020
- Developed marketing strategies, led campaigns, and ensured brand visibility.
- Coordinated with teams to meet marketing and business goals.
Executive Secretary
Light Whitehouse Construction and Real Estate
Doha, Qatar
04.2019 - 06.2019
- Provided executive-level administrative support and handled confidential information.
- Assisted with scheduling, correspondence, and office coordination.
Customer Service Representative
Convergys Davao
Davao, Philippines
09.2015 - 02.2017
- Responded to customer inquiries and resolved issues, ensuring satisfaction.
Inbound Sales & Customer Service Representative
IBEX Global
Philippines, Philippines
02.2015 - 07.2015
- Handled inbound sales calls and customer service for AT&T & 1800Flowers.
Lead Generator
CallBox Davao
Davao, Philippines
06.2014 - 12.2014
- Generated leads and scheduled appointments through outbound calls.
Service Crew
Jollibee Foods
Philippines, Philippines
01.2011 - 03.2013
- Delivered customer service, prepared food, and maintained cleanliness in the service area.
Education
Certificate - Hospitality Management
Stanley College
Australia06.2035
Certificate III - Commercial Cookery
Stanley College
Australia06.2034
Certificate IV - Kitchen Management
Stanley College
Australia01.2025
Certificate of Proficiency - International Cuisine
ALS – Alternative Learning System
Philippines07.2016
Certificate of Proficiency - Basic Baking
ALS – Alternative Learning System
Philippines07.2016
Bachelor’s Degree - Marketing/Marketing Management
University of Mindanao
Philippines03.2015
Skills
- Office Administration
- Executive Support
- Customer Service
- Client Relations
- Sales
- Telemarketing
- Lead Generation
- Data Entry
- Record-Keeping
- File Management
- Scheduling
- Calendar Management
- MS Office Suite
- Google Workspace
- CRM Tools
- Team Coordination
- Remote Collaboration
- Problem Solving
- Time Management
- Attention to Detail
- Confidentiality
Additional Information
English, Fluent, Filipino, Native, Immediate / Flexible, On-site or Remote
Timeline
Fruit and Vegetable Assistant
IGA Swan View
08.2023 - Current
Kitchen Hand
Grissini Nedlands
05.2023 - 11.2023
Station Chef
Jorge Town Resort
07.2022 - 11.2022
Station Chef
Barokkan Resto Bar and Grill
01.2021 - 07.2022
Marketing Manager
Yogasha Center
07.2019 - 02.2020
Executive Secretary
Light Whitehouse Construction and Real Estate
04.2019 - 06.2019
Admin Assistant / CSR / Telemarketing / Sales / Virtual Assistant
Upwork
09.2016 - 03.2023
Customer Service Representative
Convergys Davao
09.2015 - 02.2017
Inbound Sales & Customer Service Representative
IBEX Global
02.2015 - 07.2015
Lead Generator
CallBox Davao
06.2014 - 12.2014
Service Crew
Jollibee Foods
01.2011 - 03.2013
Certificate - Hospitality Management
Stanley College
Certificate III - Commercial Cookery
Stanley College
Certificate IV - Kitchen Management
Stanley College
Certificate of Proficiency - International Cuisine
ALS – Alternative Learning System
Certificate of Proficiency - Basic Baking
ALS – Alternative Learning System
Bachelor’s Degree - Marketing/Marketing Management
University of Mindanao
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