Summary
Overview
Work History
Education
Skills
Languages
References
Hobbies and Interests
Future Plan
Workshops Conferences
Timeline

Marzia Alizadah

Noble Park,Australia

Summary

To acquire knowledge, learn and enhance skills to achieve high proficiencies in the field of Computer Sciences

Efficient office assistant with several years of experience answering high-volume calls and in-person inquiries. Diligent, respectful attitude to dealing with clients and colleagues. Flexible and hardworking approach to streamlining internal processes.

Reliable professional skilled at coordinating supplies, records and schedules to keep office teams on-task and ready for daily demands. Proficient in using diverse software to produce professional spreadsheets, reports and correspondence. Positive, upbeat and service-oriented attitude toward completing tasks.

Well-rounded professional possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands.

Overview

4
4
years of professional experience

Work History

Office Assistant

Being Human Ability Assist
Melbourne, Australia
06.2023 - Current

Customer Service Representative

Prism
Parliament , VIC
02.2025 - 06.2025
  • Answered inbound calls, chats and emails to facilitate customer service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Monitored customer satisfaction levels through surveys and feedback forms.

Hotel Manager

BeeHive
Quetta, Pakistan
02.2022 - 02.2023
  • Managed team of front desk agents, supervising personnel in issue resolution.
  • Developed and enforced operational policies and procedures to improve overall efficiency.
  • Explained how TV remote, heating/cooling, WiFi access and locks worked to hotel guests.

Customer Service Executive

Barma Hotel
Quetta, Pakistan
03.2021 - 02.2022
  • Provided prompt and courteous service to customers via phone, email, and chat.
  • Developed strong relationships with customers by providing knowledgeable advice on products and services.
  • Prevented key account losses by researching discrepancies and correcting problems.

Education

BS - Information Technology

Sardar Bahadur Khan Women’s University (SBKWU), Quetta, Pakistan
12.2021
  • Final Project: Fish Fresh Bucket
  • GPA: 3.44 out of 4.0

12 Pass -

Isteqlal High School, Quetta, Pakistan
07.2018
  • 2nd position in course
  • GPA: 97.51% out of 100%

Computer Science Group -

Champion Academy Language Centre, Quetta, Pakistan
12.2011
  • 1st position amongst students
  • GPA: 92%

Skills

  • Windows Based Systems
  • Utility Software
  • Microsoft office
  • Microsoft Visual Interdev
  • Microsoft Visio
  • Microsoft Project
  • HTML
  • CSS
  • Wordpress
  • C/C/C#
  • Bootstrap
  • Atom
  • Visual Studio
  • Notepad
  • Open Source
  • GitHub
  • Illustrator
  • Adobe Photoshop
  • MySQL
  • IDE (Integrated Development Environment Softwares)
  • Record management
  • Customer service
  • Team collaboration
  • Communication skills
  • Detail orientation
  • Policy enforcement
  • Feedback analysis

Languages

  • English
  • Hazaragi
  • Dari
  • Pashto
  • Urdu

References

Available on demand

Hobbies and Interests

  • Cyber Security
  • Event Management (Conferences, Workshop and Trainings)
  • Hiking and Travelling
  • Sports

Future Plan

Active Involvement in Cyber Security research and trainings

Workshops Conferences

  • Cyber Secure Pakistan CSP’13 International Conference on Hackers & Threats, Quetta, Pakistan, SBK
  • Introductory workshop by Renewable Energy, Quetta, Pakistan, Serena Hotel
  • Workshop on Open Source Tools, Open Source Software Foundation
  • Training of Network Management, Quetta, Pakistan, SBKWU
  • Training on Object Oriented Programming and Java Basics, SBKWU
  • Training on Effective Teaching Skills, PakTurk International School, Quetta, Pakistan
  • Workshop on Cyber Security & Defining Enterprise Security Frameworks, Infogistics IT Solutions & Services provider

Timeline

Customer Service Representative - Prism
02.2025 - 06.2025
Office Assistant - Being Human Ability Assist
06.2023 - Current
Hotel Manager - BeeHive
02.2022 - 02.2023
Customer Service Executive - Barma Hotel
03.2021 - 02.2022
Sardar Bahadur Khan Women’s University (SBKWU) - BS, Information Technology
Isteqlal High School - 12 Pass,
Champion Academy Language Centre - Computer Science Group,
Marzia Alizadah