Marzia De Martino

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Giving information and recommendation
• Resolved customer problems and complaints.
• Corresponded with guests through email, telephone
• Using MEWS system.

Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

• Assisted managers with quickly resolving service- and food-related issues.
• Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
• Organize team work

• Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
• Maintain customers satisfaction with friendliness, efficiency and helpfulness
• Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
• Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.

• Participated on floor during service to set and monitor performance standards and rectify staff or guest issues.
• Monitored customer satisfaction through table touching, floor presence, focus groups and responding to customer inquiries.
• Adhered to cash handling and reconciliation procedures to monitor and control cash and receipts.
• Liaised with dining services leaders to develop and implement systems, policies and procedures.

Greeted customers and visitors in-person and via telephone calls.

• Organize team work
• Collected payments from clients and updated account balances.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

• Interacted with guests to obtain positive or negative feedback and constructively apply information.
• Motivated staff to perform at peak efficiency and quality.
• Supporting and organize team work. Take reservations via email and via phone.
• Using Hilton hight standards.
• Answered customer questions about hours, seating and menu information.