Summary
Overview
Work History
Education
Skills
References
Timeline
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Marzia Mahmoodi

Narre Warren, Melbourn ,Victoria

Summary

Detail-oriented logistics and customer service professional experienced in warehouse operations and retail. Manages sea and air freight, ensures accurate inventory, and maintains strong customer relations. Proficient in checkout operations, processing large orders, and training new employees. Dedicated to upholding quality and efficiency in fast-paced environments.

Overview

4
4
years of professional experience

Work History

Order Fulfillment Associate

BMW Group
Melbourn , Mulgrave
11.2023 - Current
  • Oversee sea and air freight operations, ensuring timely and efficient logistics for automotive parts.
  • Conducted thorough scanning of items to verify accuracy in quantity and quality, maintaining inventory accuracy levels above 98%.
  • Utilize paperwork to maintain daily records of inventory and operations, ensuring compliance and traceability.
  • Actively participate in toolbox meetings to discuss safety, efficiency, and operational improvements.
  • Collaborate with team members to streamline processes, enhancing overall operational efficiency.
  • Implement quality control measures to minimize discrepancies and improve customer satisfaction.
  • Monitor item locations and stock quantities, ensuring efficient retrieval and organization of products.
  • Relocate items as needed to optimize warehouse layout and accessibility.

Customer Service

Bestway Supermarket
Dandenong, Victoria
03.2021 - 07.2024
  • Operated checkout systems efficiently, ensuring a smooth and positive customer experience.
  • Recorded and processed large orders, maintaining accuracy in transactions and inventory.
  • Greeted customers warmly and provided assistance with inquiries, fostering a welcoming shopping environment.
  • Communicated effectively with customers, suppliers, and team members, both verbally and in person, as well as through telephone.
  • Monitored stock levels and notified the manager of low inventory, contributing to proactive restocking efforts.
  • Trained new employees on store policies, checkout procedures, and customer service best practices, ensuring a cohesive team environment.

Education

Advanced Diploma - Legal Practice

Victoria University
11-2025

Victorian Certificate of Education (VCE)

Chisholm Institute
Melbourne, VIC
10-2023

Ecommerce and Dropshipping Course - Dropshipping

Ecom Academy
Australia
01-2022

Skills

  • Verbal and Written Communication
  • Teamwork and Collaboration
  • Excellent Attention to Detail
  • Time Management
  • Upbeat and Positive Personality
  • Social Media Management
  • Scheduling
  • Complaint Handling
  • Client Relationship Building
  • Communication proficiency
  • Emotional Intelligence
  • Accuracy and Precision
  • Commitment to quality
  • Microsoft Office proficient

References

References available upon request.

Timeline

Order Fulfillment Associate

BMW Group
11.2023 - Current

Customer Service

Bestway Supermarket
03.2021 - 07.2024

Advanced Diploma - Legal Practice

Victoria University

Victorian Certificate of Education (VCE)

Chisholm Institute

Ecommerce and Dropshipping Course - Dropshipping

Ecom Academy

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Marzia Mahmoodi