Marzia Norouzi
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Myer Melbourne
10.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Jewellery Sales Associate
Michael Hill Jewellers
10.2024 - Current
- Educated customers about proper care and maintenance practices for their jewellery purchases, ensuring long-lasting satisfaction.
- Boosted jewellery sales by providing excellent customer service and personalized product recommendations.
- Assisted clients in making informed decisions on high-value purchases by sharing expert knowledge of gemstones, metals, and designs.
- Maintained a visually appealing and organized store, contributing to a welcoming shopping environment.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Resolved customer issues promptly and professionally, ensuring continued patronage from satisfied clients.
Student Nurse
West Gippsland Hospital
01.2025 - 01.2025
- Demonstrated proficiency in utilizing electronic medical records systems for accurate documentation of patient information.
- Supported efficient operations during clinical rotations by completing assigned tasks promptly while adhering to established guidelines.
- Contributed towards a positive work environment by maintaining open lines of communication with colleagues at all levels of the organization.
- Contributed to decrease in patient recovery time by providing compassionate and efficient care during clinical rotations.
- Collaborated with interdisciplinary healthcare teams to develop individualized patient care plans.
- Monitored vital signs and patient responses to treatments, adjusting care plans in consultation with healthcare team to optimize patient outcomes.
- Facilitated patient admissions, transfers, and discharges, ensuring smooth transition for patients and their families.
- Streamlined patient care processes by organizing and preparing equipment and supplies for procedures and treatments.
- Improved patient satisfaction with nursing care, regularly receiving positive feedback from patients and their families.
- Enhanced patient comfort and safety by adhering strictly to infection control protocols during clinical rotations.
- Enhanced learning experience for new student nurses by mentoring and sharing best practices in patient care.
- Improved patient understanding and compliance with treatment plans through effective education and communication.
- Contributed to culture of continuous improvement by participating in quality assurance and performance improvement initiatives.
- Monitored patient reactions after administering medications and IV therapies.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Supported public health initiatives during clinical rotations by participating in community health screenings and education programs.
- Ensured clean and safe environment for patients by effectively managing supplies and equipment in nursing unit.
- Assisted in emergency situations, providing critical support to healthcare team and contributing to positive patient outcomes.
Student Nurse
Broadmeadows Health Service
12.2024 - 12.2024
- Performed wound care procedures using proper sterile techniques to promote healing and prevent infection complications.
- Consistently provided emotional support for patients experiencing stress or anxiety related to their medical conditions or treatment plans.
- Collaborated with interdisciplinary healthcare teams to develop and implement personalized care plans for patients.
- Exhibited flexibility in adapting to changing priorities within fast-paced healthcare settings while maintaining a high level of professionalism.
- Facilitated effective communication between patients, families, and healthcare team members to ensure optimal outcomes.
- Educated patients and families on health promotion strategies, disease prevention, and self-care management techniques.
- Streamlined medication administration process, ensuring timely and accurate delivery of medications to patients.
- Assisted in development of patient care plans, contributing to collaborative healthcare environment.
- Conducted patient education sessions on medication management, nutrition, and lifestyle adjustments post-discharge to promote long-term health.
- Participated in interdisciplinary team meetings, offering insights from nursing perspective to improve patient care strategies.
- Enhanced team efficiency by maintaining accurate and timely documentation of patient care activities and observations.
- Supported patient mobility and personal care, promoting dignified and respectful environment in healthcare setting.
- Administered medications and treatments to patients under supervision, ensuring adherence to hospital policies and patient care plans.
- Fostered positive and supportive environment for patients and families, addressing concerns and providing reassurance.
Student Nurse
TLC Aged Care
11.2023 - 11.2023
- Implemented infection control protocols to maintain a safe and hygienic environment for both patients and staff members.
- Enhanced patient care by accurately documenting vital signs, medical histories, and relevant information.
- Applied critical thinking skills to identify changes in patient conditions, initiating timely interventions as needed.
- Actively sought and incorporated feedback from nursing mentors to continuously improve clinical skills and knowledge.
- Assisted in conducting physical assessments to identify potential health concerns and inform appropriate interventions.
- Provided compassionate care to diverse patient populations, promoting comfort and satisfaction throughout their treatment journey.
- 2 weeks work experience
Customer Service Representative
Priceline Pharmacy
11.2022 - 09.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Student Nurse
Logan Lodge
06.2023 - 06.2023
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Participated in hands-on clinical training under the supervision of experienced nursing professionals to refine practical skills.
- Monitored patient vital signs, reporting any changes to experienced nursing staff.
- Administered medications and treatments as prescribed, ensuring patient safety and wellbeing.
- Developed strong rapport with patients by actively listening to concerns and addressing individual needs.
- Performed regular rounds to check on well-being of patients.
- Three weeks work experience
Education
Diploma Of Nursing - Nursing
RMIT University
Melbourne, VIC02-2025
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Microsoft Excel
- Scheduling
- Paperwork processing
Languages
English
Native or Bilingual
Persian
Full Professional
Timeline
Student Nurse
West Gippsland Hospital
01.2025 - 01.2025
Student Nurse
Broadmeadows Health Service
12.2024 - 12.2024
Customer Service Representative
Myer Melbourne
10.2024 - Current
Jewellery Sales Associate
Michael Hill Jewellers
10.2024 - Current
Student Nurse
TLC Aged Care
11.2023 - 11.2023
Student Nurse
Logan Lodge
06.2023 - 06.2023
Customer Service Representative
Priceline Pharmacy
11.2022 - 09.2023
Diploma Of Nursing - Nursing
RMIT University