Summary
Overview
Work History
Education
Skills
Additional Information
References
Timeline
Generic

Marzia Qurbani

Clyde North,VIC

Summary

Attentive professional skilled at making each customer feel welcome and improving overall sales revenue. Reliable and dedicated with excellent interpersonal skills focused on cementing long-term customer relationships.

Well-organized in keeping shelves clean, organized and presentable. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Insightful and dedicated Travel Agent with exceptional customer service, time management and problem-solving abilities. Multilingual and extensively traveled with a focus on building long-lasting relationships to drive sales. Performance-focused professional with an articulate and collaborative nature. Seeking a new role in a dynamic agency environment with room for growth and career advancement.

Overview

6
6
years of professional experience

Work History

Travel Agent

Farah
Dandenong, Victoria
08.2022 - Current
  • Developed relationships with suppliers including airlines, hotels, cruise lines, tour operators to secure discounted rates for customers.
  • Maintained up-to-date knowledge of airline regulations concerning ticketing procedures and restrictions.
  • Advised customers on necessary documents needed for international travel such as passport applications or visa requirements.
  • Processed payments from clients via cash or credit cards.
  • Provided travel information to customers and answered questions regarding passports, visas, transportation, accommodation, and tour packages.
  • Prepared customized itineraries based on customer needs and preferences.
  • Organized group travel arrangements, coordinating logistics for seamless travel experiences.

Shop Assistant

Sadaqat Supermarket
Dandenong
01.2018 - 04.2018
  • Customer services
  • Cash handling
  • Visual merchandising
  • Stock control
  • Performed opening, closing procedures for the store including counting money in cash drawers at start, end of shifts.
  • Assisted in maintaining store appearance by stocking shelves, organizing displays, and ensuring cleanliness of the shop floor.

Student Placement

South East Community Links
Noble Park
01.2018 - 02.2018
  • Create workshops
  • Label the boxes
  • Print, copy & email the forms
  • Going around in schools
  • Support the students
  • Assisted with student placement decisions for classes, activities, and extra-curricular programs.
  • Counseled students in career planning, job placement and academic goals.

Education

Hallam Senior Secondary College
01.2020

Language School Noble Park English Language School
01.2017

Skills

  • Cash Handling
  • Store Organization
  • Problem-Solving
  • Payment Processing
  • Returns and exchanges
  • Time Management
  • Inventory and Stocking
  • Friendly and Helpful
  • Team Cooperation
  • Product and Service Sales
  • Register Opening and Closing
  • Team Collaboration
  • Creative Thinking
  • Order Management
  • Multitasking
  • Customer Needs Assessment
  • Flexible Hours
  • Building Customer Loyalty
  • Positive Customer Engagement

Additional Information

  • Achievements/awards , 2020. student of semester Hallam senior college 2019 Certificate of completion of Leadership Program Austrlian Centre for Muslim Women 2019 Student award in health and human development English award Vet and Community award Hallam Senior College 2018 Gold Science, IT and Commerce Sub School Award Bronze merit award and silver merit award from my sub school.
  • Certificate of appreciation for excellent performance in service

References

Available on request.

Timeline

Travel Agent

Farah
08.2022 - Current

Shop Assistant

Sadaqat Supermarket
01.2018 - 04.2018

Student Placement

South East Community Links
01.2018 - 02.2018

Hallam Senior Secondary College

Language School Noble Park English Language School

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Marzia Qurbani