Marzia Rahmati

Brisbane,QLD

Summary

Dynamic Customer Service Representative with a proven track record at Guzman Y Gomez, adept at resolving conflicts and enhancing customer satisfaction. Skilled in active listening and critical thinking, I foster loyalty through empathetic complaint handling, achieving high retention rates and positive client feedback. Committed to delivering exceptional service in high-pressure environments.

Overview

year of professional experience

Work History

Customer Service Representative

Guzman Y Gomez

01.2022 - 05.2023

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Education

High School Diploma -

Shailer Park State High School

Brisbane, QLD

12-2023

Skills

Customer service
Active listening
Critical thinking

Data entry
Complaint handling
Problem resolution

Languages

Persian

Professional Working

Urdu