Marzia Jahan Oishe
Moonah,TAS
Summary
Offering excellent communication and organizational abilities, with strong commitment to learning and growing in professional setting. Delivers exceptional customer service and administrative support, including efficient handling of phone systems and scheduling. Ready to use and develop these skills in the role.
Overview
2
2
years of professional experience
Work History
Crew Coach - Drive Thru
McDonald's
07.2024 - Current
- Provided efficient and friendly customer service, ensuring a positive guest experience.
- Handled high-volume transactions and processed orders accurately under pressure.
- Maintained a professional and welcoming demeanor, even in fast-paced environments.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Collaborated with team members to complete orders.
Gaming Attendant
Wrest Point Casino
08.2024 - 01.2025
- Performed cash handling duties, provided change and balanced money at end of shift.
- Maintained accurate records of cash transactions, supporting smooth financial operations within the gaming facility.
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean gaming area.
- Upheld strict compliance with all gaming laws, regulations, and company policies to maintain a professional and ethical gaming environment.
Receptionist
RACV Hobart Hotel
02.2024 - 07.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
Front Desk Receptionist
Maati Properties
09.2022 - 11.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
Education
Bachelor of Science - Information And Communication Technology
University of Tasmania
TAS02-2027
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Problem-solving skills
- Verbal and written communication
Accomplishments
- Resolved 91% of guest complaints within the first interaction, improving overall customer experience at RACV Hobart Hotel.
- Was awarded the Best Receptionist at Maati Properties for outstanding customer service, efficiency, and professionalism.
Languages
English
Full Professional
Bengali
Native or Bilingual
Hindi
Native or Bilingual
Urdu
Full Professional
Timeline
Gaming Attendant
Wrest Point Casino
08.2024 - 01.2025
Crew Coach - Drive Thru
McDonald's
07.2024 - Current
Receptionist
RACV Hobart Hotel
02.2024 - 07.2024
Front Desk Receptionist
Maati Properties
09.2022 - 11.2023
Bachelor of Science - Information And Communication Technology
University of Tasmania
Similar Profiles
Kelly IbarraKelly Ibarra
Crew Member at McDonald'sCrew Member at McDonald's
Catina GoodmanCatina Goodman
People Department Manager at McDonald'sPeople Department Manager at McDonald's
Shova LambkaShova Lambka
Crew Member at McDonald'sCrew Member at McDonald's