Masahiro Yonezu
Brisbane,QLD
Summary
Professional in branch management with strong expertise in operations and team leadership. Skilled in sales operations, team leadership, business process improvement, customer service, financial oversight, and staff development within the wholesale and distribution industry. Proficient in Microsoft Office and SAP, with strong skills in data analysis, inventory management, and KPI-driven performance monitoring. Adept at fostering collaboration and driving results. Reliable, adaptable, and focused on meeting organizational goals.
Overview
7
7
years of professional experience
Work History
Product Development Associate
NTC Wismettac Australia Pty Ltd Brisbane Branch
09.2024 - Current
- Contributed to the development and registration of over 50 new products after joining the Product Development Department.
- Conducted comprehensive market research to identify gaps in offerings and drive product improvements accordingly.
- Collaborated with cross-functional teams to ensure seamless integration of product components, resulting in a cohesive final product.
- Kept abreast of industry trends to inform future product direction proactively staying ahead of competitors in terms of innovation.
- Improved product quality by conducting thorough research and identifying potential areas for enhancement.
- Developed new products to meet market demands, conducting competitive analysis and identifying opportunities for growth.
Assistant Branch Manager
NTC Wismettac Brisbane Pty Ltd
09.2023 - Current
- Trained and mentored new employees in line with service standards, contributing to a positive team culture and improved retention.
- Supervised a team of 20 staff, providing performance feedback and supporting professional development.
- Monitored daily operations and implemented process improvements to enhance productivity and service quality.
- Ensured compliance with internal policies and successfully completed audits with minimal findings.
- Conducted weekly team meetings to drive motivation, address concerns, and track progress toward branch objectives.
- Supported branch sales goals by identifying cross-selling opportunities and promoting financial products.
- Delivered exceptional customer service, promptly resolving issues to maintain high satisfaction levels.
Sales Manager
NTC Wismettac Brisbane Pty Ltd
01.2022 - 09.2023
- Achieved 108% of sales target, 118% of gross profit target, and improved gross margin by +1.8% in 2023.
- Built and maintained strong customer relationships through proactive service and tailored solutions.
- Led and coached a high-performing sales team, promoting cross-selling and consistent goal achievement.
- Analyzed customer trends, market shifts, and competitor activity to refine sales strategies.
- Conducted regular sales meetings and performance reviews to drive team motivation and continuous improvement.
- Collaborated with branch managers and sales team to identify and overcome sales obstacles.
Sales Representative
NTC Wismettac Brisbane Pty Ltd
07.2019 - 12.2021
- Acquired an average of 6 new customers per month, contributing to consistent business growth.
- Consistently achieved and exceeded monthly sales targets by promoting product value and securing new client accounts.
- Increased revenue through strategic upselling, cross-selling, and targeting high-potential customers.
- Maintained strong client satisfaction by addressing concerns promptly and delivering tailored solutions.
- Conducted client meetings to assess business needs, present proposals, and finalize contracts.
- Delivered compelling sales presentations to communicate product benefits and drive conversions.
- Organized sales documentation and ensured accurate, timely completion of administrative tasks.
- Recognized for exceeding new account acquisition goals within a single sales cycle.
Stock Controller & Delivery Driver
NTC Wismettac Brisbane Pty Ltd
12.2017 - 06.2019
- Conducted inventory audits and quality inspections, returning non-conforming materials to suppliers and safeguarding stock integrity.
- Managed counting, replenishment, and FIFO rotation, converting aging items into promotional displays to minimize waste.
- Organized storage locations and updated inventory systems, maintaining accurate stock records for data-driven decisions.
- Planned and executed delivery routes for 20–30 customers per day, achieving consistent on-time and rush-order fulfillment.
- Captured and analyzed all stock movements while incorporating industry best practices to drive continuous process improvements.
Education
Bachelor - Psychology
Griffith University
Brisbane, QLD12.2014
Skills
- Fluent in English and Japanese
- Proficient in Microsoft Office and SAP
- Sales expertise, records management and tracking
- Budget control
- Account management and analysis
- Business development
- Customer complaint resolution
- Customer trend analysis
- Customer relationship management
- Promotions and marketing strategies
- Order management
- Operations management
- Team development
- Audit preparation
- Staff management and development
- Risk and compliance management
- Stock control
- Banking
Timeline
Product Development Associate
NTC Wismettac Australia Pty Ltd Brisbane Branch
09.2024 - Current
Assistant Branch Manager
NTC Wismettac Brisbane Pty Ltd
09.2023 - Current
Sales Manager
NTC Wismettac Brisbane Pty Ltd
01.2022 - 09.2023
Sales Representative
NTC Wismettac Brisbane Pty Ltd
07.2019 - 12.2021
Stock Controller & Delivery Driver
NTC Wismettac Brisbane Pty Ltd
12.2017 - 06.2019
Bachelor - Psychology
Griffith University
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