MASCHA LIEBERWIRTH
Docklands,VIC
Summary
Professional, dedicated and proactive Restaurant Manager with 10+ years hospitality experience. Motivated leader with strong organizational abilities, communication skills, problem solving and excellent customer service skills.
Overview
17
17
years of professional experience
Work History
Restaurant Manager
Hofbrauhaus
07.2018 - Current
- Staff hiring, rostering and staff training
- Overseeing general Restaurant operations on a daily basis
- Investigate and resolve complaints regarding food quality and service
- Promoting positive atmosphere and going above and beyond to guarantee each customer receives exceptional food and service.
- Leading and directing team members on effective methods, operations, and procedures
- Quickly identifying problem situations and skillfully resolving incidents to satisfaction of involved parties
- Tracking daily sales transactions and invoices for accurate and updated financial reporting
- Perform various financial activities such as cash handling, deposit preparation
- Correctly calculating inventory and ordering appropriate supplies
- Implementing and working with various reservation systems (ResDiary, OpenTable and Sevenrooms)
Restaurant Supervisor
Soca Nominees PTY LTD
01.2018 - 06.2018
- Boosted customer satisfaction and service delivery to strengthen customer loyalty
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience
Restaurant Supervisor
German Gymnasium D&D London
12.2015 - 09.2017
- Perform personnel actions, such as hiring staff, providing employee orientation and training
- Investigate and resolve complaints regarding food quality and service
- Review work procedures and operational problems to determine ways to improve service, performance, or safety
- Perform various financial activities such as cash handling and deposit preperation
Waitress
Hotel Seewirt
04.2010 - 10.2015
- Summer Seasons
- Responsible for assigned section
- Provide high standard of customer service
- Handling cash and credit card payments
- Maintain cleanliness of work areas
- Train new staff members
Waitress
Hotel Fliana 4*s
11.2011 - 04.2015
- Ischgl, Tyrol
- Winter Seasons
- Responsible of assigned section
- Taking food&beverage orders
- Provide high standard of customer service
- Maintain cleanliness of work areas
Waitress
Hotel Rigele Royal 4*s
11.2010 - 04.2011
- Responsible for assigned section
- Taking food&beverage orders
- Provide high standard of customer service
- Maintain cleanliness of work areas
Waitress
Hotel St. Nikolaus
02.2010 - 05.2010
Au Pair
Cork, Ireland
07.2009 - 01.2010
Food Runner/Waitress
Hotel Nevada
12.2008 - 05.2009
Waitress
Hotel Schloss der Künste
07.2008 - 12.2008
Apprenticeship, Hotel Schloss der Künste, Efrizweiler
09.2006 - 07.2008
Education
Landeserufschule HoGa
Tettnang, Baden-Wuerttemberg, Germany07.2008
Skills
- Communication
- Leadership
- Time Management
- Organization
- Teamwork
- Passion for Customer Service
Timeline
Restaurant Manager
Hofbrauhaus
07.2018 - Current
Restaurant Supervisor
Soca Nominees PTY LTD
01.2018 - 06.2018
Restaurant Supervisor
German Gymnasium D&D London
12.2015 - 09.2017
Waitress
Hotel Fliana 4*s
11.2011 - 04.2015
Waitress
Hotel Rigele Royal 4*s
11.2010 - 04.2011
Waitress
Hotel Seewirt
04.2010 - 10.2015
Waitress
Hotel St. Nikolaus
02.2010 - 05.2010
Au Pair
Cork, Ireland
07.2009 - 01.2010
Food Runner/Waitress
Hotel Nevada
12.2008 - 05.2009
Waitress
Hotel Schloss der Künste
07.2008 - 12.2008
Apprenticeship, Hotel Schloss der Künste, Efrizweiler
09.2006 - 07.2008
Landeserufschule HoGa
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