Mase Badri
Annerley, Brisbane,Queensland
Summary
I am a passionate individual that strives to display friendly and reliable customer service with highly skilled communication and exquisite food and beverage handling and waitressing. From my studies, I have concurrently acquired numerous certificates and scholarships that can provide holistic results to the overall work performance and environmental experience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Cocktail Waitress
1 OAK Tokyo
Tokyo, Japan
12.2022 - 07.2024
- Exceptional communication skills and making connections with a wide variety of clients
- Provided excellent customer service by anticipating guest needs and responding quickly to requests.
- Personally waiting tables for VIP and celebrities such as Bruno Mars, Rhianna, ASAP Rocky, Kid Cudi, Skrillex and more
- Trained new staff on proper cocktail serving techniques, procedures and etiquette.
- Monitored guests' consumption levels while serving alcoholic beverages to ensure compliance with state laws.
- Responded promptly to any complaints or issues from customers related to their order or service.
- Utilized problem-solving skills to resolve customer complaints in an efficient manner.
Retail Assistant
Mecca Cosmetica
Brisbane City, Queensland
05.2022 - 08.2022
- Assisted customers with product selection, answered queries and provided advice.
- Attended team meetings regularly for updates on new products, promotions or services offered by the store.
- Operated cash registers efficiently during peak hours of business.
Fashion Retail Assistant
K Style Lenses
Brisbane City, Queensland
01.2022 - 08.2022
- Performed daily opening and closing procedures such as counting register funds, completing bank deposits.
- Inspected incoming shipments for quality assurance purposes.
- Assisted customers with finding items in the store
- Curating marketing material on social media
Waitress
Kushimaru
Brisbane City, Queensland
01.2021 - 01.2022
- Friendly manner to customers and worked excellent under pressure
- Responsible Service of Alcohol (RSA) and COVID-19 safe dining certificate attained
- Assisted in seating guests at tables or booths
Crew Trainer & Customer Service Member
Childers McDonalds
Childers, Queensland
01.2017 - 01.2019
- Highly skilled crew/staff trainer at Childers McDonalds restaurant
- Worked as a team to complete tasks efficiently
Barista
Mcdonalds
Childers, Queensland
01.2017 - 01.2019
- Super-fast worker and always paid attention to detail to ensure top quality of service
- Experience working coffee machine and can create excellent latte art (Top of café award)
Education
Bachelor’s of Business Management/Arts Dual Degree - Majoring in International Business, Japanese
University of Queensland
true11-2024
Certificate II - Retail services, Health Support Services
Tafe Queensland
01.2018
Skills
- Exceptional customer service and problem solving
- Building rapport with clients
- Sales and hitting Targets
- Teamwork
- Food Handling
- Positive organisational skills among co-workers
- Advanced Microsoft excel techniques
- Ability to speak, read and write Japanese
- Punctual and reliable
Languages
English
Native/ Bilingual
Japanese
Native/ Bilingual
Certification
- Responsible Service of Alcohol (RSA)
References
References available upon request.
Timeline
Cocktail Waitress
1 OAK Tokyo
12.2022 - 07.2024
Retail Assistant
Mecca Cosmetica
05.2022 - 08.2022
Fashion Retail Assistant
K Style Lenses
01.2022 - 08.2022
Waitress
Kushimaru
01.2021 - 01.2022
Crew Trainer & Customer Service Member
Childers McDonalds
01.2017 - 01.2019
Barista
Mcdonalds
01.2017 - 01.2019
Bachelor’s of Business Management/Arts Dual Degree - Majoring in International Business, Japanese
University of Queensland
Certificate II - Retail services, Health Support Services
Tafe Queensland
- Responsible Service of Alcohol (RSA)
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