Summary
Overview
Work History
Education
Skills
Permanent Australian Residenc since
Driverlicense
Earlier education
Hobbies and Interests
Languages
Certification
Affiliations
Blue Card Holder
Timeline
Work Availability
Work Preference
BusinessAnalyst
Masha Reiche-Mullavey

Masha Reiche-Mullavey

Chermside,QLD

Summary

I am a psychology student at the University of Queensland seeking a full-time job in a psychology-related field. Before starting my psychology degree, I worked as a travel agent for 10 years, so I have excellent customer service and communication skills. My key contributions in previous roles include improving organizational systems and effectively managing multiple tasks under pressure.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Office Manager and Customer Service

DER Deutsches Reisebuero
Hamburg, Germany
01.2019 - 12.2020
  • Administered office functions and ensured efficient workflow.

Office Manager and Customer Service

Novasol Holiday Rental A/S
Hamburg, Germany
11.2017 - 11.2018
  • Managed and improved office operations by providing excellent customer service.

Travel Agent and Office Manager

Sonnen Reisen Flight and Hotel Reservation GmbH.
Hamburg, Germany
06.2010 - 10.2016
  • Demonstrated leadership skills as Office Manager and Instructor.

Education

Bachelor of Arts - Psychology

University of Queensland, St Lucia
Brisbane, QLD
07-2026

Certificate 4 in Adult Tertiary Preparation -

TAFE South Bank
Brisbane, QLD
12.2021

Skills

  • Microsoft Office: Excel, Word, Power Point, Outlook
  • German: native speaker
  • Office Management
  • Staff Management
  • Document Management
  • Organizational Skills
  • Training and coaching
  • Customer Relations

Permanent Australian Residenc since

22. November 2021

Driverlicense

Class C

Earlier education

  • Professional Travel Agent Certification, 05/2007, 06/2010, Chamber of Commerce Vocational School, Hamburg, Germany, Hybrid training as a professional travel agent (equal parts theory and on the job training), Chamber of Commerce Certification as a travel management assistant
  • University Preparation Studies, 08/2006, 03/2007, Hannover College, Hannover, Germany
  • Cosmetology Certificate, 08/2002, 07/2006, Lore Krüger Cosmetics School in Hamburg, Hamburg, Germany, Cosmetic College Hannover, Graduation as a state-certified cosmetologist
  • Vocational Certificate for Commerce and Industry, 08/2001, 06/2002, State Trade School Holzdamm, Hamburg, Germany
  • High School Diploma, 07/2001, St. Georg High School, Hamburg, Germany

Hobbies and Interests

  • Playing Golf
  • Languages
  • Reading

Languages

German
Native/ Bilingual
English
Full Professional

Certification

  • Blue Card (valid until 16. July 2027) Blue card number: 2468009 / 1
  • Type 'C' Driver License

Affiliations

  • Teaching Children German at the Brisbane German Language School.

Blue Card Holder

  • since 17. July 2024
  • valid until 16. July 2027
  • Blue Card number: 2468009 / 1

Timeline

Office Manager and Customer Service

DER Deutsches Reisebuero
01.2019 - 12.2020

Office Manager and Customer Service

Novasol Holiday Rental A/S
11.2017 - 11.2018

Travel Agent and Office Manager

Sonnen Reisen Flight and Hotel Reservation GmbH.
06.2010 - 10.2016

Bachelor of Arts - Psychology

University of Queensland, St Lucia

Certificate 4 in Adult Tertiary Preparation -

TAFE South Bank

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimePart Time
Masha Reiche-Mullavey