Mashi Attanayake
Clyde North,VIC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Offering excellent organizational, communication and problem-solving abilities developed over 15 years of related experience.
Overview
18
18
years of professional experience
Work History
Customer Service Officer
Sigma Pharmaceutical Ltd
05.2011 - Current
- Accurate and timely processing of all incoming orders, return requests and general inquiries
- Pro-active and efficient handling of all customer complaints and queries, and providing solutions
- Liaising with account managers and warehouse teams to ensure resolution of any delivery issues
- Liaise with transport companies and following up proof of deliveries Processing of stock adjustments
- Entering data into the central database
- Cataloguing the data with appropriate tags for ease of reference
- Transferring physical records into a digital filing system
- Retrieving data as requested
- Maintaining and updating the database system as necessary.
Customer Service Officer
Hypercom Australia Pty Ltd (ACG Group)
05.2010 - 05.2011
- Communicate with Westpac/CBA/Suncorp customers for new EFTPOS equipment up gradation project
- Switchboard & Help Desk enquiries
- Working as back-office Customer Service Officer for Westpac/CBA/Suncorp Banks for all EFTPOS equipment issues
- Coordination with Clients & technicians for installation of new/Upgraded EFTOPS equipment
- Prepare and Maintain Customer Database, Filing, updating records and archiving
- Identify and resolve Customer needs
- Preparation of correspondence documents for new upgration.
Inbound Customer Service Officer
BIC Australia
09.2009 - 04.2010
- Telephone & Front Desk enquiries
- Receiving and Processing Sales Orders
- Customer Service Escalations
- Coordination of Supply with Purchasing and Distribution
- Prepare and Maintain Customer Records
- Cash sales, Dispatch & Reservation
- Filing, updating records and archiving
- Processing incoming/outgoing mail and deliveries.
Switchboard Operator (Casual)
Shell Company of Australia
- Answers, transfers, and directs incoming calls using a computerized database for information access
- Receives emergency calls, forward calls to appropriate departments, ensures that callers reach appropriate people or forwards to public safety
- Performs simple clerical tasks.
Switchboard Operator (Casual)
Bureau of Meteorology Victoria
- Answers, transfers, and directs incoming calls to other individuals or departments and other members of staff within and outside the establishment using a computerized database
- Dealing with basic enquiries and taking messages for staff
- Maintenance of staff appointments including use of computer terminal
- Provide information to assist clients or refer them to the appropriate contact
- Excellent time management skills that allow for the multi-tasking of all responsibilities.
Customer Service Officer
F & G Property Developers Pty Ltd, Sri Lanka
11.2005 - 05.2008
- Meeting and greeting to the customer
- Contribute to the overall management of the client appointment booking process
- Diary Management, Travel, Accommodation, Catering and Function Arrangement
- Develop sound, ongoing relationship with all customer groups through effective communication and managing issues by taking ownership until final completion of enquires
- Highly developed negotiation skills and objection handling during inbound customer enquires
- Preparation of correspondence documents and extensive use of Microsoft Office Applications to sustain day to day operations
- Identify and resolve Customer needs at the first point of contact and escalation of queries to the relevant department.
Education
Skills
- Database Management System
- Computer literacy and technology skills & Typing
- Advanced knowledge of MS Office (MS Word, MS Excel, MS PowerPoint, MS Access, Outlook, etc) and key board skills
- Advanced Internet explorer and web browsing skills
- Data communication and network skills
- Software quality assurance techniques
- Adobe Photoshop (60, 70, 80)
- SAP ERP Solution
- Sales force
- Genesys
- Multi-Line Phone Systems and Operating switchboards
- Excellent oral communication negotiation skills
- Punctual and prompt in work habits
- Teamwork and Collaboration
- Meeting deadlines and pay attention to details
- Multi-tasking and Excellent Time Management skills
- Data cleanse and data entry
- Driven and motivated to achieve targets set
- Excellent problem-solving skills and Decision-Making
- Analytical ability and attention to detail
- Customer focused and solutions driven
- Strong ability to identify and adapt to new procedure and challenges
- Well-developed multi-tasking skills
- Making appointments
- Self-Motivation
References
Provided upon request
Timeline
Customer Service Officer
Sigma Pharmaceutical Ltd
05.2011 - Current
Customer Service Officer
Hypercom Australia Pty Ltd (ACG Group)
05.2010 - 05.2011
Inbound Customer Service Officer
BIC Australia
09.2009 - 04.2010
Customer Service Officer
F & G Property Developers Pty Ltd, Sri Lanka
11.2005 - 05.2008
Switchboard Operator (Casual)
Shell Company of Australia
Switchboard Operator (Casual)
Bureau of Meteorology Victoria
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