Mashooda Shariff
Brisbane,QLD
Summary
I am a dedicated and customer-focused professional with a proven track record in delivering exceptional customer service. I am Skilled in handling inquiries, resolving issues, and providing support to ensure customer satisfaction.
I have strong communication and problem-solving abilities combined with a positive attitude and a passion for helping customers achieve their goals. Committed to upholding company values and fostering positive relationships with clients. Seeking to leverage expertise in delivering outstanding service in a dynamic customer-centric environment
Overview
8
8
years of professional experience
1
1
Certification
Work History
Office Administrator
PAINT REPAIR & CUSTOMZ
01.2023 - Current
- Manage daily administrative tasks, including correspondence, file organization, and document management to ensure smooth and efficient operations
- Reduce administrative errors by diligently proofreading office documents and maintaining accurate records.
- Schedule and track paint jobs on vehicles
- Manage automotive parts procurement and supply chain
- Liaise with parts suppliers and insurance companies on a daily basis
- Interact with customers via phone or email providing information on products and services offered
- Perform data entry tasks accurately with a high level of speed and efficiency
Administration Role
Toll Group
09.2017 - 09.2019
- Administration duties Accurate data entry of connotes Manifesting road/rail units in a fast paced and under pressure environment Liaising with truck drivers and warehouse personnel Invoicing Liasing with department managers to complete tasks Working unsupervised and meeting deadlines Assisting managers as required
Business Administrator
QM Transports Pty Ltd
08.2017 - 12.2018
- Administration duties Customer service on a daily basis Data entry Organize and update company policy Reception Duties Answering phone calls in a professional manner Daily ordering of parts and office supplies Scheduling of meetings and travel bookings Support to the managing director and executive team
Business Administration Trainee
Dulux
03.2016 - 04.2017
- Carry out administrative, reception, client assistance, customer service tasks Involvement in activities such as mail handling/distribution, accounts payable/receivable, creation of documents and spread sheets, electronic presentations, storage and retrieving of electronic information, document and records management Use office equipment and implements including computers, photocopier, filing systems, binding stapling and fastening machines, communications/phone systems Workplace housekeeping tasks Carry out theory and practical assessment tasks in a workplace situation Follow written and verbal instructions in workplace and training centre environments Communicate and interact with others in workplace and training centre environments
Education
Certificate III in Business -
Oceania College of Technology
01.2017
Certificate of Education -
Park Ridge State High School
01.2015
Skills
- Business Administration
- SAP Controlling
- MYOB Accounting Software
- Administration
- Customer Service
- Team Work
- Microsoft Products
- Time Management
- Problem Solving
Certification
Qld Drivers Licence, QLD Government, 09/03/22
Languages
English
Hindi
Turkish
Timeline
Office Administrator
PAINT REPAIR & CUSTOMZ
01.2023 - Current
Administration Role
Toll Group
09.2017 - 09.2019
Business Administrator
QM Transports Pty Ltd
08.2017 - 12.2018
Business Administration Trainee
Dulux
03.2016 - 04.2017
Certificate III in Business -
Oceania College of Technology
Certificate of Education -
Park Ridge State High School
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