Summary
Overview
Work History
Skills
Timeline
Generic

MASINA LILIETA FIFITA

AYERS ROCK,YULARA,NT

Summary

Friendly and reliable [Job Title] skilled at problem resolution and time management. Comfortable working in fast-paced food service environment while providing quality service. Employs exceptional problem-solving and conflict-resolution skills to enhance customer experience. Customer-savvy [Job Title] accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills. Organized Dining Room Attendant offering [Number] years of demonstrated success in food service environments. Highly skilled in providing excellent guest service and catering to seating preferences and special requests to foster customer satisfaction. Enthusiastic and personable with strong foundation of service industry expertise. Personable Dining Room Attendant with [Number] years of experience in customer-facing roles. Well-versed in food safety and industry best practices. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Accomplished and determined food service professional provides excellent customer experience. Possesses extensive knowledge of food safety and quality standards. Skilled at multitasking and practicing effective time management.

Overview

16
16
years of professional experience

Work History

Food and Beverage Attendant

Voyages Ayers Rock Resort
05.2022 - Current
  • Maintained clean and organized restaurant to comply with hygiene and health regulations.
  • Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
  • Greeted and seated guests to provide friendly and welcoming experience.
  • Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
  • Trained new staff members on company policies and procedures.
  • Provided guests with information about menu items, specials and promotions to provide quality service.
  • Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
  • Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
  • Processed payments and provided receipts to establish proof of transaction.
  • Maintained stock levels of cups, lids, straws, and condiments throughout shift.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
  • Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
  • Collaborated with supervisor and servers to discuss logistics and maintain smooth operations.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Monitored food and beverage supplies, assisting with restocking when needed.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Established rapport with customers by providing friendly and attentive service.
  • Processed payments for orders and provided customers with change.
  • Answered customer questions about food and beverage items and assisted with menu selections.
  • Arranged tables and chairs for special occasions and events.
  • Assisted with bussing tables and cleaning up spills.
  • Addressed customer complaints and inquiries to verify satisfaction.
  • Provided attentive service and proactively assessed guest needs.
  • Assisted wait staff with timely food delivery and guest requests.
  • Greeted customers and provided menus upon arrival to dining room.
  • Monitored dining room inventory and replenished as necessary.
  • Collaborated with other dining room and bar staff to facilitate efficient service.
  • Engaged in suggestive selling and other sales techniques.
  • Assisted customers with carry-out service.
  • Operated dishwashers and other kitchen equipment according to safety guidelines.
  • Checked dining area supplies of linens, wrapped silverware, and replenished low stock.

Front Desk Receptionist

TABUA INVESTMENT
01.2019 - 06.2019
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Collected room deposits, fees, and payments.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Completed all tasks in compliance with company policies and procedures.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Sorted and delivered mail and packages upon arrival to correct staff members and departments.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Resolved customer problems and complaints.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Organized, maintained and updated information in computer databases.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Collected [Type] payments, processed transactions and updated relevant records.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Compiled information from files and research to satisfy information requests.
  • Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.

Food and Beverage Supervisor

Carlson Rezidor
02.2012 - 02.2018
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Planned operations to effectively cover needs while controlling costs and maximizing service.
  • Worked with qualified chef to diversify menu with new offerings.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Maintained sound financial footing by overseeing department profit, loss and budgeting.
  • Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
  • Coordinated kitchen activities with front-of-house staff for seamless and service.
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.
  • Monitored food inventory and supplies to prevent waste.
  • Supervised food presentation and plating to enhance visual appeal.
  • Monitored food preparation, production, and plating for quality control.
  • Planned and executed promotions and special events in close collaboration with management.
  • Maximized team productivity by expertly delegating tasks to kitchen staff.
  • Controlled food costs and managed inventory.
  • Set and oversaw weekly and special event menu plans.
  • Directed food preparation and cooking activities to meet health and safety standards.
  • Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
  • Directed activities of team of skilled kitchen workers preparing and serving meals.
  • Controlled expenses and boosted profitability by managing food and labor costs.
  • Served consistent portions following recipes and control standards.

Food and Beverage Attendant

Carlson RezidorGroup Of Hotels - Radisson Blu
05.2007 - 06.2012
  • Maintained clean and organized restaurant to comply with hygiene and health regulations.
  • Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
  • Greeted and seated guests to provide friendly and welcoming experience.
  • Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
  • Trained new staff members on company policies and procedures.
  • Provided guests with information about menu items, specials and promotions to provide quality service.
  • Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
  • Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
  • Processed payments and provided receipts to establish proof of transaction.
  • Maintained stock levels of cups, lids, straws, and condiments throughout shift.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
  • Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
  • Collaborated with supervisor and servers to discuss logistics and maintain smooth operations.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Monitored food and beverage supplies, assisting with restocking when needed.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Established rapport with customers by providing friendly and attentive service.
  • Processed payments for orders and provided customers with change.
  • Answered customer questions about food and beverage items and assisted with menu selections.
  • Arranged tables and chairs for special occasions and events.
  • Assisted with bussing tables and cleaning up spills.
  • Addressed customer complaints and inquiries to verify satisfaction.
  • Provided attentive service and proactively assessed guest needs.
  • Assisted wait staff with timely food delivery and guest requests.
  • Greeted customers and provided menus upon arrival to dining room.
  • Monitored dining room inventory and replenished as necessary.
  • Collaborated with other dining room and bar staff to facilitate efficient service.
  • Engaged in suggestive selling and other sales techniques.
  • Assisted customers with carry-out service.
  • Operated dishwashers and other kitchen equipment according to safety guidelines.
  • Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
  • Offered product samples, answered questions and helped customers find items.
  • Set up advertising signs and displays on shelves, counters and tables.
  • Monitored dining room and bar areas for signs of overcrowding.

Skills

  • Sanitizing
  • Station Preparation
  • Order Accuracy
  • Meal Preparation
  • Shift Checklists
  • Serve Customers
  • Effective Customer Communication
  • Shift Work
  • Daily Logs
  • Corrective Actions
  • Smoothie Making
  • Safe Work Practices
  • Timely Food Delivery
  • Procedure Preparation
  • Income Statements
  • Table Setting Arrangements
  • Guest Inquiries
  • Special Requests
  • Portion Standards
  • Buffet Maintenance
  • Customer Seating
  • Reception Service
  • Rewards Programs
  • Restock Shelves
  • Regulatory Requirements
  • Portioning
  • Dietary Restrictions
  • Inventory Management
  • Cash Register Operations
  • Cooler Stocking
  • Wine and Mixer Restocking
  • Reading Comprehension
  • Proper Storage Procedures
  • Inventory Cost
  • Maintaining Quality Assurance Standards
  • Suggestive Selling
  • Customer Loyalty
  • Billing and Payment Processing
  • Clean Dining Areas
  • Surface Work
  • POS Transactions
  • Food Measurements
  • Cooking Procedures
  • Customer Deliveries
  • Guest Relations
  • Waste Reduction
  • Kitchen Support
  • Tool Preparation
  • Housekeeping Duties
  • Portion Control
  • Telephone Reservations
  • Process Transactions
  • Beer Keg Installation
  • Explaining Policies
  • Food Production
  • Customer Preferences
  • BOH
  • Complaint Handling
  • Professional Relationships
  • Cost Efficiency
  • Menu Development
  • Guest Experiences
  • Staff Supervision
  • Performance Strategies
  • Food Safety and Quality
  • Food and Beverage Preparation
  • Room Inventory
  • Safe Handling Standards
  • Cocktail Knowledge
  • Service Bar Restocking
  • Beverage Making and Delivery
  • Rotation Procedures
  • Staff Leadership
  • Phone Orders
  • Attentive to Detail
  • Glassware Polishing
  • Operational Efficiency
  • Proper Food Temperatures
  • Trash Removal
  • Dependable and Responsible
  • Interpersonal Communication
  • Food running
  • Multitasking Abilities
  • Beverage preparation
  • Dining room cleanliness
  • Table layout
  • Ordering procedures
  • Menu memorization
  • Stocking and replenishing
  • Food preparation and safety
  • Staff supervision
  • Portion control
  • Inventory management

Timeline

Food and Beverage Attendant

Voyages Ayers Rock Resort
05.2022 - Current

Front Desk Receptionist

TABUA INVESTMENT
01.2019 - 06.2019

Food and Beverage Supervisor

Carlson Rezidor
02.2012 - 02.2018

Food and Beverage Attendant

Carlson RezidorGroup Of Hotels - Radisson Blu
05.2007 - 06.2012

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MASINA LILIETA FIFITA