Masoka Lulinda
East Fremantle,WA
Summary
Diligent about keeping entry areas neat and clean, hazards removed and electric carts charged. Offering 3 years of retail experience and a hardworking attitude. Adept at supporting customer service, cashier and floor professionals by going above and beyond to monitor entrances and spot problems early. Well-versed in typical suspicious behaviours.
Overview
3
3
years of professional experience
Work History
Store Host
Mecca Cosmetica
08.2022 - Current
- Maintained a clean and organized store environment for optimal shopping experience.
- Implemented visual merchandising strategies to attract customers and increase sales potential.
- Liaised with suppliers to ensure timely deliveries of products while maintaining strong working relationships for future collaboration opportunities.
- Conducted regular product demonstrations, showcasing features and benefits to prospective customers.
- Assisted customers with product selection, offering knowledgeable recommendations based on their needs.
- Processed transactions efficiently, balancing cash registers accurately at the end of each shift.
- Contributed to positive sales growth by upselling products and suggesting addons.
Cafe All Rounder
San Churro
03.2023 - 09.2023
- Maintained a safe work environment by adhering to company safety protocols and procedures.
- Assisted in troubleshooting and resolving any issues that arose during the installation process, ensuring client satisfaction.
- Handled all necessary paperwork and documentation associated with each installation project, ensuring accuracy and compliance with regulations.
- Established strong relationships with clients, leading to repeat business and positive referrals for future projects.
- Handled food preparation tasks with strict adherence to hygiene standards, maintaining high-quality offerings consistently.
- Maintained cleanliness of cafe premises, adhering to health and safety regulations for a safe dining experience.
- Trained new employees on company policies, menu offerings, and best practices for excellent customer service.
- Resolved customer issues promptly by listening attentively and offering satisfactory solutions or alternatives.
Front of House Team Leader
Zephyr
02.2022 - 08.2022
- Collaborated with back of house management to ensure seamless communication between departments.
- Mentored new employees, fostering a positive work environment and supporting professional growth.
- Managed staff scheduling, ensuring optimal coverage during peak hours and events.
- Streamlined front of house operations for improved efficiency and productivity.
- Handled cash transactions accurately, balancing registers at the end of each shift and preparing deposits as required.
- Monitored inventory levels, ordering supplies as needed to avoid shortages or waste.
Counter Hand
Cicerello’s
09.2021 - 02.2022
- Exceeded daily sales goals consistently through excellent service delivery.
- Trained new employees on store procedures, policies, and counter hand responsibilities.
- Participated in regular staff meetings to improve communication among team members.
- Conducted regular equipment maintenance checks to ensure optimal functionality and prevent downtime.
- Maintained a clean and organized work environment to facilitate smooth operations.
- Supported kitchen staff with food preparation tasks as needed, streamlining overall workflow.
- Adhered to company dress code and grooming standards for a professional appearance at all times.
Front of House Team Member
Dôme Cafe
12.2020 - 09.2021
- Enhanced customer satisfaction by providing exceptional service and maintaining a welcoming atmosphere.
- Handled customer complaints professionally and efficiently, resulting in increased repeat business.
- Exhibited strong knowledge of menu offerings, enabling informed recommendations that catered to individual guest preferences.
- Established welcoming atmosphere by greeting each guest warmly.
Education
Certificate IV - Business Administration
Upskilled
Online 12.2024
Certificate III - Beauty Services
North Metropolitan TAFE
Mount Lawley, WA08.2022
High School Diploma -
Seton Catholic College
Samson, WA11.2021
Skills
- Store safety
- Customer service expertise
- Store maintenance
- Sales proficiency
- Merchandise Display
- Restocking skills
- Cashier experience
- Friendly and Helpful
- Reliable and Responsible
Timeline
Cafe All Rounder
San Churro
03.2023 - 09.2023
Store Host
Mecca Cosmetica
08.2022 - Current
Front of House Team Leader
Zephyr
02.2022 - 08.2022
Counter Hand
Cicerello’s
09.2021 - 02.2022
Front of House Team Member
Dôme Cafe
12.2020 - 09.2021
Certificate IV - Business Administration
Upskilled
Certificate III - Beauty Services
North Metropolitan TAFE
High School Diploma -
Seton Catholic College
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