Mason Griffiths
First Choice Liquor
Rockhampton,QLD
12
years of professional experience
1
Certification
Highly driven and motivated with a broad knowledge of business, people and safety management. Strong work ethic, professional demeanour and great initiative. 10+ years experience of managing all areas of hospitality and retail. Strong focus on team collaboration and achieving results together, ensuring reliability and adaptability to any changing needs or circumstances. Utilizes Strategic planning and problem-solving to adapt to any and all tasks and to enhance store efficiency.
Work History
Store Manager
3 Years 2 Months- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Optimized store labor schedule according to store needs and staff availabilities while adhering to budget constraints, maximizing our productivity without compromising service quality.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent any long-term habits
- Managed inventory control, cash control, and store opening and closing procedures.
- Enforced the in house policies related to liquor at all times and ensured the staff were all adhering to them.
- Approved regular payroll submissions for employees.
- Reported and recorded thefts and any major issues to higher management and the police if required with great detail.
- Fostered a positive and safe work environment with my team by cultivating strong relationships through team building activities and consistent recognition of any and all individual achievements and store wide achievements.
- Worked with the team to create unique solutions to any tasks assigned to the store by taking onboard their ideas and perspective, ensuring everyone was heard
- Assisted with any and all queries from staff/customers at any point of the day even if was by phone or message on a rostered day off to ensure we could solve any and all issues as promptly as possible.
Store Manager
10 Years 4 Months- Promoted a positive atmosphere and went above and beyond to guarantee each customer receives exceptional food and service.
- Met, greeted and encouraged feedback from all types of customers and used this feedback to implement positive changes in the restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Carefully interviewed, selected, trained and supervised staff.
- Led and directed team members on effective and safe methods, operations and procedures.
- Correctly calculated inventory and ordered appropriate supplies.
- Quickly identified problem situations and skillfully resolved incidents to the satisfaction of all involved parties.
Education
High School Diploma
Skills
Strong Leader
Honest and Reliable
Time Management
Interpersonal Communication Skills
Exceptional Work Ethic
Intuitive Problem Solver
Accomplishments
- Won multiple incentives for my team generating money, opportunities and experiences for everyone involved
- Used Microsoft Excel to develop multiple KPI tracking sheets, to help the team progress towards our goal.
- Completed an entire Store Remodel and 2 store closures within one year with the business.
Certification
- Queensland Certificate of Education
- High Risk Work Licence (LF FORKLIFT TRUCK)
References
Tyla Hewatt-Boydpratt (Previous store manager at first Choice Rockhampton) - 0498402964
Leonie Austen (Store Manager First Choice Rockhampton) - 0497314913
Monique Signori (Senior Sales Team member 15 years experience) - 0448038642
Timeline
Store Manager
First Choice Liquor
09.2023 - CurrentRead More
Store Manager
SUBWAY®Restaurants
04.2013 - 08.2023Read More
Glenmore State High School
High School Diploma
Read More