Mason Hancock
Sunbury,Australia
Summary
Dynamic, results-driven professionalism with extensive experience at KFC, excelling in operations oversight and customer service. Proven leadership in managing teams under pressure, ensuring food safety, and enhancing customer satisfaction. Certified in first aid and CPR, I am committed to maintaining high standards and fostering a positive team and customer experience. experience
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
KFC
Sunbury, Victoria
09.2025 - Current
- Supervised daily operations to ensure smooth store functionality and handled a fast-paced environment.
- Managed the store inventory levels and conducted regular stock checks for accuracy.
- A part of my role was to resolve customer complaints to maintain a positive dining experience and store metrics.
- Coordinated employee schedules to optimise labour efficiency and coverage.
Shift Supervisor
KFC
Sunbury, Victoria
02.2023 - Current
- In this role as a Shift Supervisor, I developed strong leadership skills and became confident in managing the store's day-to-day operations during shifts.
- My responsibilities included overseeing team performance, ensuring that food quality and safety standards were consistently met, and addressing any issues that arose in real time.
Food Service Team Member
KFC
Sunbury, Victoria
07.2019 - 02.2023
- I became confident in operating and maintaining the cookers safely, strictly following all safety protocols.
- I also learned how to complete the cook open, which involved setting up the kitchen for the day, performing equipment checks, and thoroughly cleaning and preparing the cookers.
- This role strengthened my attention to detail, time management, and commitment to maintaining a clean, safe, and efficient work environment.
Education
First Aid - HLTAID011 Provide First Aid
05.2025
CPR - HLTAID009 Provide cardiopulmonary resuscitation
05.2025
Skills
- Communication
- Time Management
- Fast Learner
- Customer Service
- Leadership Skills
- Ability to Work Under Pressure
- First aid certification
- CPR certification
- Operations oversight
- Problem-solving
References
- Jess McDonald, RGM, KFC Sunbury, sunbury.1166@retzos.com, 0498 629 201
- Ella Davis, ARM, KFC Sunbury South, 0474 856 541
Timeline
Assistant Store Manager
KFC
09.2025 - Current
Shift Supervisor
KFC
02.2023 - Current
Food Service Team Member
KFC
07.2019 - 02.2023