Mason Kim
Brisbane,QLD
Summary
Knowledgeable individual with deep familiarity of espresso machine, blender and coffee maker operations. Customer-oriented candidate recognized for delivering high-quality service to promote cafe's culture, values and mission. Consistently receives excellent feedback and praise from customers.
Overview
3
3
years of professional experience
Work History
Barista
Le Bon Choix
11.2022 - Current
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
Barista
Starbucks
03.2022 - 10.2022
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Kitchen Hand
Herringbone Coffee Brewers
01.2022 - 03.2022
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Prepared simple menu items independently when necessary while maintaining high-quality standards set forth by chefs or supervisors.
- Enhanced customer satisfaction by quickly resolving issues related to food quality or preparation times.
Education
MBA - Business Administration
Seoul National University
Seoul South KoreaSkills
- Friendly and outgoing
- Beverage Preparation
- Safe Food Handling Practices
- Menu Memorization
- POS Systems
- Cash Handling
Timeline
Barista
Le Bon Choix
11.2022 - Current
Barista
Starbucks
03.2022 - 10.2022
Kitchen Hand
Herringbone Coffee Brewers
01.2022 - 03.2022
MBA - Business Administration
Seoul National University
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