Summary
Work History
Education
Skills
Availability
Languages
Personal Information
Timeline
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Mason Li

Melbourne,Australia

Summary

Dynamic customer service professional with a strong background in enhancing guest experiences and optimizing restaurant operations. Notable achievements include improving workflow efficiency and achieving high inventory accuracy at Hotpot Restaurant and Fast Horse. Highly skilled in managing fast-paced dining environments, leveraging exceptional communication and interpersonal abilities to foster positive guest interactions. Committed to maintaining operational excellence and contributing to the establishment’s reputation through adaptability and problem-solving expertise.

Work History

Restaurant Service Worker

Melbourne, Victoria
  • Delivered exceptional customer service in a fast-paced environment, ensuring customer satisfaction
  • Assisted with daily operations, including taking orders, food preparation, and maintaining cleanliness
  • Processed cash and electronic transactions accurately to ensure smooth payment processes
  • Collaborated effectively with team members to optimize workflows and enhance customer experience

Restaurant Service Worker

Brisbane, Queensland
  • Warmly welcomed customers and provided efficient, friendly service to ensure an excellent dining experience
  • Handled order-taking, and food delivery, and responded to special requests, delivering personalized service
  • Supported back-of-house operations, including food preparation and cleaning tasks
  • Maintained effective communication with team members to ensure smooth operations during busy periods

Cashier

Hotpot Restaurant
Shanghai, China
  • Operated the POS system efficiently, processing cash, credit card, and mobile payments accurately
  • Provided outstanding customer service by resolving billing inquiries and assisting customers
  • Supported team members with seating arrangements, guest reception, and cleanliness maintenance
  • Adapted quickly during peak hours to ensure seamless service and enhance customer satisfaction

Warehouse Picker

Fast Horse
Brisbane, Queensland
  • Accurately picked and packed orders in a high-volume warehouse environment to meet delivery deadlines
  • Operated warehouse equipment while adhering to strict safety protocols
  • Conducted regular inventory checks to ensure accurate stock records

Education

Bachelor of Science -

Monash University
Melbourne, Victoria

Skills

  • Strong communication and interpersonal skills
  • Teamwork abilities
  • Proficient in operating POS systems
  • Retail management processes
  • Extensive customer service experience
  • Cashiering
  • Order management
  • Problem-solving
  • Highly efficient under pressure
  • Excellent accuracy
  • Attention to detail
  • Flexible availability
  • Exceptional time management skills
  • Product packaging

Availability

Available to work at any time, with specific schedules to be discussed with the employer.

Languages

  • Mandarin, Native
  • English, Proficient

Personal Information

Visa Status: Permanent Resident

Timeline

Restaurant Service Worker

Restaurant Service Worker

Cashier

Hotpot Restaurant

Warehouse Picker

Fast Horse

Bachelor of Science -

Monash University

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Mason Li