Mason Lindenmayer
Saint Lucia,QLD
Summary
Adept with more than 6 years working in customer service for revenue-generating business. Determined and willing to learn and be challenged in a new work environment and team setting to meet and exceed company goals.
I believe my background in customer service will assist A1 Promotions in meeting their sales objectives through great client interactions centred around solving their problems and helping them reach action-taking decisions.
Overview
6
6
years of professional experience
Work History
Floor Manager
Wordsmith's Café
05.2022 - Current
- Managed team of employees to maintain smooth-running operations of shop floor.
- Managed store inventory and stock levels to maintain availability of products.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Performed closing procedures weekly by balancing cash drawers and reconciling credit card transactions.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Barista
Urth Cafe
03.2021 - 01.2022
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Promoted additional items with beverages, increasing store sales.
Barista
Zarraffas Coffee
05.2017 - 11.2020
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Recommended products based on solid understanding of individual customer needs and preferences.
Education
Bachelor of Science - Biomedical Sciences
University of Queensland
Brisbane, QLD11.2024
High School Diploma -
Concordia Lutheran College
Toowoomba11.2021
Bachelor of Science - Anatomy And Physiology HeadStart Program
University of Southern Queensland
Toowoomba, QLD02.2019
Skills
- Product Promotion
- Complaint Resolution
- Safety Oversight
- POS Systems
Languages
German
Native or Bilingual
Timeline
Floor Manager
Wordsmith's Café
05.2022 - Current
Barista
Urth Cafe
03.2021 - 01.2022
Barista
Zarraffas Coffee
05.2017 - 11.2020
Bachelor of Science - Biomedical Sciences
University of Queensland
High School Diploma -
Concordia Lutheran College
Bachelor of Science - Anatomy And Physiology HeadStart Program
University of Southern Queensland
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