Mason Ostad
Saint Peters,NSW
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Help Desk position. Ready to help team achieve company goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Help-desk-support
Asghar Pour Co
04.2019 - 01.2021
- Assessed, troubleshot and repaired various machines such as desktops, printers and sorters.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
- Configured hardware, devices, and software to set up work stations for employees.
- Created user accounts and assigned permissions.
- Monitored system performance to identify potential issues.
Helping Hand
Ok Studio
03.2018 - 09.2019
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Diagnosed and resolved hardware and software issues.
Education
Short Course - Computer Installation And Repair Technology
Qazvin Azad University
Qazvin, Iran10.2010
Skills
- Fast Learner
- Teamwork
- Problem-solving
- Mac and PC Proficiency
- Customer Support
- Software and Hardware Assistance
- Application Installation
- First Level Support
- Desktop Support
- Friendly and Patient
- Remote Instruction
Timeline
Help-desk-support
Asghar Pour Co
04.2019 - 01.2021
Helping Hand
Ok Studio
03.2018 - 09.2019
Short Course - Computer Installation And Repair Technology
Qazvin Azad University
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