Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
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Mason Ostad

Lanecove,NSW

Summary

I am a passionate and hardworking individual with extensive experience across numerous industries including Receptionist, Help Desk Assistants, hospitality, retail, Sound engineering and music. Through these roles, I have effectively used my ability to learn quickly to continue on a pathway of lifelong learning and skill development. I have several years of experience in various retail settings with a proven track record of job success.

Responsible retail professional with excellent sales, service and interpersonal skills. Committed to making every customer feel welcome and assisting with any need. Advanced knowledge of fashion trends and popular looks. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

experienced in helping users correct problems with computer systems, mobile devices and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

10
10
years of professional experience

Work History

Aldi Store Assistant

Aldi
11.2023 - Current
  • Being a customer service superstar and serving customers at the registers with a smile
  • Keeping shelves stocked with products so that our customers can find all their favorites
  • Being an expert in stock handling by making sure our products are in date and listed at the right price
  • Creating eye-catching displays of our ALDI special buys
  • Keeping the store tidy, organized and looking great.

Intern/Administrator

Studios 301
Sydney
07.2023 - 11.2023
  • Servicing clients with tea, coffee, meals and other requests
  • Customer Service, problem solving, being able to solve problems is the key
  • Session setup, including amps, drums, mics, other equipment and patching
  • Session breakdown and recalls
  • Management of daily up-keep routines, including facility prep, cleaning and maintenance
  • Basic equipment repairs and maintenance
  • Cataloguing of studio equipment.

IT Administrator

Derma Essence Skin
Melbourne, Vic
02.2023 - 07.2023
  • Provided customer service support to clients in a timely and efficient manner.
  • Resolved customer inquiries and complaints via phone, email, or other communication channels.
  • Managed client accounts by providing accurate data entry services.
  • Developed strong relationships with customers through friendly interactions and problem-solving abilities.
  • Generated reports from the database to track customer satisfaction levels.
  • Performed administrative tasks such as filing documents and responding to emails.
  • Followed up with customers after their purchase to ensure satisfaction.
  • Created detailed notes in customer profiles to keep track of conversations and requests.
  • Researched solutions using available resources including internal databases and external sources.
  • Installed, configured, and maintained hardware such as servers, computers, and printers.
  • Maintained the organization's network infrastructure including routers, switches, firewalls, and wireless access points.
  • Monitored system performance to ensure optimal availability of services.

Waiter/Administrator

Stella Restaurant and Bar
Melbourne
01.2023 - 05.2023
  • Preparation of high-quality meals in a timely manner and ensuring food was served at the correct temperature
  • Maintained a high level of customer satisfaction by providing friendly and efficient service
  • Collaborated with other staff members to ensure efficient operations in the kitchen
  • Adherence to high standards of cleanliness and sanitation in the kitchen
  • Properly stored food items and ingredients in accordance with food safety regulations
  • Delivered orders to tables in a timely manner with a 90% accuracy rate
  • Memorized the menu to accurately answer customer inquiries
  • Cleaned and sanitized dishes, utensils, and work areas to maintain a sanitary environment
  • Bussed tables, cleared dishes, and reset tables for new guests.

Founder & Owner

OK Studio
Tehran
02.2022 - 10.2022
  • Ran a music production studio
  • Managed employment of interns through an internship program
  • Management of all aspects of the business including sales, bookkeeping.

Receptionist/Administrator

Farid Medical Building
02.2021 - 01.2022
  • Welcoming clients arriving for appointments
  • Answering phone calls and emails in a timely manner
  • Accepting & reconciling payments via phone and front desk
  • Stock and supply ordering
  • Front line conflict resolution handling
  • Accurately entering all required data in the practice management system for new and existing patients
  • Creating new client files and welcome packs
  • Scanning and uploading documents
  • Ensuring waiting areas are welcoming and tidy.

Retail Associate/Administrator

Rosha Department Store
Tehran
02.2020 - 01.2021
  • Greeted customers and provided knowledgeable assistance in product selection
  • Resolved customer complaints and inquiries in a timely and professional manner
  • Created weekly and monthly sales reports to provide management with key insights into store performance.

Receptionist/Computer Teacher

Asgharpour Co
Tehran
02.2017 - 01.2020
  • Utilized computer software to program and adjust hearing aids
  • Utilized computer systems to access customer accounts and provide accurate information
  • Developed a computer literacy program for middle school students, introducing them to the basics of computer use.

Concierge

Mayfairs Restaurant
Tehran
08.2018 - 11.2019
  • Managed a team of cooks and dishwashers, assigning tasks and providing guidance and support
  • Assisted guests with reservation arrangements and special requests
  • Collaborated with other staff members to ensure efficient operations in the kitchen
  • Planned and prepared meals in a timely manner, ensuring that all dishes were cooked to perfection
  • Developed lasting relationships with customers through attentive service and engaging conversation, resulting in repeat business
  • Developed a deep understanding of menu items and specials, allowing for detailed and accurate descriptions to customers.

Sales Assistant/Administrator

FILA Apparel and Clothing
Tehran
03.2017 - 06.2018
  • Greeted and helped customers to find their desired products resulting in increased sales
  • Maintained a clean and organized store environment, resulting in a higher customer experience
  • Created an in-store display that increased product visibility
  • Exceeded sales goals for the month which resulted in an increased revenue for the store.

Sales Person

Dastou Craft Store
Tehran
04.2015 - 02.2017
  • Advise customers and inform them about textiles, ceramic materials, and handmade products that best fit their needs and budget
  • Follow store policies and procedures and upkeep a clean and organized store environment, resulting in a higher customer experience
  • Manage cash register, credit card transactions, and other electronic equipment accurately and efficiently.

Retail Sales Assistant

Yamaha
Tehran
03.2014 - 03.2015
  • Understand customer needs based on skill, instrument preference and budget
  • Responsible for the bass and guitar section of the store, and overlook the logistics of delivery of instruments
  • Inform manager about improved sales tactics to maximize sales monthly.

Education

Certificate - Information Technology

Google
Sydney, NSW

Diploma of Studio Recording -

Sound-City
08.2022

Diploma of Live Sound Engineering -

Sound-City
08.2022

Diploma - Information Technology

Computer & Science
Tehran, Iran
08-2020

Bachelor of Architecture -

Qazvin Azad University
08.2010

Skills

  • Teamwork
  • Customer Service
  • Advanced communication skills
  • Fast learner
  • Ability to work under pressure
  • Effective time management
  • Ability to multitask
  • Leadership skills
  • Fluent in Farsi and English
  • Computer literacy skills: troubleshooting hardware and software, MS Office etc
  • Customer Assistance
  • Task Prioritization
  • Help desk assistance
  • Software Installation
  • Network Operating Systems
  • Attention to Detail
  • Network configuration

Volunteer Experience

  • Fundraising Campaign Assistant, Salvation Army, Melbourne, 03/01/23
  • Volunteer Sound Engineer, New Hope Church, Melbourne, 03/01/23
  • Volunteer Sound Engineer, Iranian Church, Sydney, 07/01/23

Timeline

Aldi Store Assistant

Aldi
11.2023 - Current

Intern/Administrator

Studios 301
07.2023 - 11.2023

IT Administrator

Derma Essence Skin
02.2023 - 07.2023

Waiter/Administrator

Stella Restaurant and Bar
01.2023 - 05.2023

Founder & Owner

OK Studio
02.2022 - 10.2022

Receptionist/Administrator

Farid Medical Building
02.2021 - 01.2022

Retail Associate/Administrator

Rosha Department Store
02.2020 - 01.2021

Concierge

Mayfairs Restaurant
08.2018 - 11.2019

Sales Assistant/Administrator

FILA Apparel and Clothing
03.2017 - 06.2018

Receptionist/Computer Teacher

Asgharpour Co
02.2017 - 01.2020

Sales Person

Dastou Craft Store
04.2015 - 02.2017

Retail Sales Assistant

Yamaha
03.2014 - 03.2015

Certificate - Information Technology

Google

Diploma of Studio Recording -

Sound-City

Diploma of Live Sound Engineering -

Sound-City

Diploma - Information Technology

Computer & Science

Bachelor of Architecture -

Qazvin Azad University

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Mason Ostad