Mason Rae-Green
Melbourne,VIC
Summary
Devoted professional proactively and quickly identifies the best course of action for given scenarios. Confident in handling tasks independently and in teams with a highly organized approach to work. A strong advocate for those in need and committed to providing the best possible service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Youth Assistant
Strathbogie Shire Council
08.2023 - Current
- Facilitated peer-led discussions on topics relevant to participants'' lives, strengthening critical thinking skills while building empathy among group members.
- Mentored individual youths, providing guidance and support in setting and achieving personal goals.
- Empowered youths by encouraging self-expression through creative outlets such as art projects or group performances.
- Developed strong partnerships with schools, local organizations, and businesses to create a network of support for youth development initiatives.
- Encouraged healthy lifestyle choices through physical fitness activities designed for various skill levels while emphasizing teamwork over competition.
- Coordinated special events for approximately 150 patrons that showcased youths'' talents or achievements while raising awareness about the importance of youth development work.
- Established a safe and supportive environment for all participants, fostering trust, open communication, and positive relationships among peers.
- Nurtured and built relationships with vendors, venues, and industry contacts to obtain the best pricing and services for events.
Experience Specialist
Billson's Brewery
05.2023 - 09.2023
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Followed strict recipes and drink measurements to minimize product used.
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Handled guest complaints professionally, resolving issues quickly to promote positive experiences.
- Maintained bar efficiency and quality with an approximate intake of 550 patrons per day.
Dairy/Freezer Worker
Coles Supermarket
08.2022 - 05.2023
- Managed restocking duties during peak hours efficiently without compromising workplace safety or product quality standards.
- Reduced product loss by consistently monitoring inventory levels and reporting discrepancies.
- Assisted with breaking down loads and stocking assigned sections.
- Assisted customers with inquiries regarding product availability, location, and storage requirements, providing excellent service at all times.
- Performed critical daily tasks such as temperature checks, and ensuring adherence to food safety regulations and standards.
- Contributed significantly towards achieving overall company goals by consistently exceeding individual workload targets.
Deli Team Member
Woolworths Supermarket
11.2019 - 08.2022
- Assisted in training new hires on proper food handling procedures, equipment use, and customer service etiquette to ensure seamless integration into the team.
- Received positive feedback from customers for excellent communication skills, which led to repeat visits to the deli department specifically seeking assistance from me directly on their future orders.
- Safely handled all food items, adhering to proper sanitation guidelines and ensuring that customers received only top-quality products.
- Provided exceptional customer service even during peak hours, managing long lines efficiently while maintaining a pleasant demeanour.
- Contributed to team efficiency by cross-training in various departments and assisting colleagues as needed.
- Enhanced customer satisfaction by providing efficient and friendly service at deli counter.
Education
High School Diploma -
Benalla P-12 College
Benalla, VIC12.2022
High School Diploma -
FCJ College
Benalla, VIC01.2019
Skills
- Creativity and Innovation
- Youth Mentoring
- Customer Service
- Problem-Solving
- Attention to Detail
- Collaboration and Teamwork
- Active Listening
- Reliability and punctuality
Certification
- RSA Training - Valid from 29.04.2024
- Certificate II in Hospitality- 16.02.2024
Music
Self-taught multi-instrumentalist adept in piano and bass, with a primary focus on guitar and vocals. Renowned in musical ability through peer acknowledgment and collaboration. Mentoring youth through songwriting workshops and recommendations.
Timeline
Youth Assistant
Strathbogie Shire Council
08.2023 - Current
Experience Specialist
Billson's Brewery
05.2023 - 09.2023
Dairy/Freezer Worker
Coles Supermarket
08.2022 - 05.2023
Deli Team Member
Woolworths Supermarket
11.2019 - 08.2022
High School Diploma -
Benalla P-12 College
High School Diploma -
FCJ College
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