Mason Rhodes
Rockingham,WA
Summary
Motivated and customer-focused hospitality professional with hands-on experience in both barista and food preparation roles. Proficient in crafting high-quality coffee beverages, operating coffee equipment, delivering exceptional customer service and maintaining efficient cafe operations and fostering a welcoming atmosphere for customers. Experienced in food preparation, including assembling sandwiches, salads, and light meals while adhering to health and safety standards, and maintaining a clean and organized work environment. Skilled in multitasking and working efficiently in fast-paced environments, ensuring a smooth operation while providing a positive customer experience. Adept at handling customer inquiries, processing orders, and contributing to a team-oriented atmosphere.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Call Agent
TSA
perth, WA
04.2025 - 11.2025
- Efficiently managed incoming calls while maintaining a positive demeanor.
- Accurately documented customer interactions in company database.
- Resolved customer issues by adhering to established protocols.
- Incorporated supervisor feedback to enhance call quality and performance.
Restaurant All Rounder
Grilled
Baldivis, Australia
01.2024 - 11.2024
- Prepare, ingredients and food items in accordance with recipes and restaurant standards.
- Assisted in food prep, including chopping, slicing, and marinating ingredients for the chef.
- Maintained food safety and cleanliness of workstations, kitchen equipment, and oil management duties.
- Collaborate with kitchen staff to ensure smooth kitchen operations during busy hours.
- Processed payments and provided change, handling customer transactions efficiently.
- Assisted in opening and closing restaurant to include setting up food stations, restocking supplies, organizing the front-of-house area, cleaning and sanitizing surfaces, and storing leftover food properly.
Cafe All Rounder
Roadrunners Drive-Thru Coffee
Port Kennedy, Australia
05.2022 - 02.2023
- Prepared and served specialty coffee drinks and teas, with attention to consistency and quality.
- Delivered exceptional customer service and addressed customer concerns promptly.
- Quality customer service when taking orders and serving coffee, beverages, or food items.
- Operated commercial coffee machines and grinders to produce high-quality espresso-based beverages.
- Processed payments and provided change, handling customer transactions efficiently.
- Consistently maintained a clean and tidy work environment.
- Stocked shelves with items required to make coffee, beverages, and food.
Education
High School Diploma -
Baldivis Secondary College
Baldivis, WA01.2021
Certificate II - Hospitality
Baldivis Secondary College
Baldivis, WA01.2021
Skills
- Food Preparation
- Communication skills
- Customer Service Excellence
- Safe Food Handling
- Cash handling and POS systems
- Inventory Management
- Conflict Resolution
- Opening and Closing Duties
- Time management
- Active listening
Certification
Certificate II - Hospitality, Baldivis Secondary College, 01/01/21
References
- Ben Gulley, Team Leader, Grilled Restaurant, Baldivis, WA, 08 9559 6351
- Helen, Owner/Manager, Roadrunners Drive-Thru Coffee, Port Kennedy, WA, 0428 276 031
- Joshua Linton, School Teacher, Leda Primary School, Leda, WA, 0418 858 379
Timeline
Call Agent
TSA
04.2025 - 11.2025
Restaurant All Rounder
Grilled
01.2024 - 11.2024
Cafe All Rounder
Roadrunners Drive-Thru Coffee
05.2022 - 02.2023
High School Diploma -
Baldivis Secondary College
Certificate II - Hospitality
Baldivis Secondary College