Mason Wells
Wyong,NSW
Summary
Professional management professional with solid background in overseeing operations and ensuring smooth execution of daily tasks. Expertise in team collaboration, conflict resolution, and maintaining high standards in service delivery. Strong focus on achieving results, adapting to changing needs, and fostering reliable and efficient work environment. Skilled in staff supervision, customer service, and operational efficiency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Duty Manager
Coles Supermarket
03.2023 - Current
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Fill Team Member
Coles Supermarket
10.2021 - 03.2023
- Reduced out-of-stock occurrences by promptly replenishing merchandise as needed.
- Upheld company policies regarding product rotation procedures, minimizing expired merchandise issues instore.
- Anticipated customer needs proactively by monitoring seasonal trends in order to prioritize stocking efforts effectively.
- Demonstrated adaptability by supporting various departments when additional assistance was required.
- Streamlined restocking processes by organizing overstock areas for easy access during shifts.
- Enhanced teamwork and communication among Fill Team members through regular meetings and collaboration on tasks.
- Contributed to the achievement of store sales goals by ensuring timely stocking of high-demand items.
- Boosted overall productivity within the Fill Team through consistent punctuality, commitment to work, and a strong sense of responsibility.
- Showcased attention to detail by verifying item pricing accuracy before stocking shelves or display units.
Fast Food Employee
McDonald's
08.2018 - 10.2021
- Improved customer satisfaction by consistently providing friendly and efficient service.
- Maintained a clean and hygienic work environment, ensuring compliance with food safety standards.
- Enhanced teamwork within the staff, promoting collaboration and communication during busy shifts.
- Resolved customer complaints professionally, maintaining a positive brand image for the restaurant.
- Reduced wait times for customers with prompt order preparation and delivery.
- Upheld high-quality standard of food presentation, ensuring each product met consistency guidelines before serving to customers.
- Assisted new employees with on-the-job training to ensure smooth integration into the workplace environment.
- Provided constructive feedback to peers regarding job performance improvements for overall team success.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
Education
Bach Business Analytics & Bach Applied Finance - Business
Macquarie University
Sydney, NSW12-2026
High School Diploma -
St Peter's Catholic College
Tuggerah, NSW12-2022
Skills
- Customer service
- Customer service focus
- Time management
- Attention to detail
- Inventory management
- Staff training and development
- Regulatory compliance
- Process improvements
- Work planning and organization
Accomplishments
- St Peter's Medal Recipient (2022)- Awarded to yr12 student who embodies school mission and values
- Long Tan Youth Leadership and Team Work Award (2022)- Recognises students who demonstrate leadership and teamwork within their schools and local community and displays determination, tenacity and compassion.
- Coles Showcase Recognition Management (2024)- Awarded to employees who exhibits teamwork, reliability and dedication to their role
Certification
- First Aid Certificate (2023)
Timeline
Duty Manager
Coles Supermarket
03.2023 - Current
Fill Team Member
Coles Supermarket
10.2021 - 03.2023
Fast Food Employee
McDonald's
08.2018 - 10.2021
Bach Business Analytics & Bach Applied Finance - Business
Macquarie University
High School Diploma -
St Peter's Catholic College
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