Mason Zahra

• Conducted investigations into employee complaints, ensuring thoroughness, fairness, and compliance with company policies and legal regulations.
• Advised and assisted managers in handling performance-related issues, including performance improvement plans.
• Advised and assisted managers in investigating, managing, and delivering outcomes on disciplinary matters.
• Handled highly sensitive matters relating to serious misconduct, such as significant fraud and sexual assault.
• Maintained understanding of employment laws, acts and regulations, ensuring client compliance.
• Understand, interpret, and advise on Award and Enterprise Agreement terms, provisions, and rates.
• Implemented mediation strategies to address interpersonal conflicts and improve team dynamics.

Internal Promotion to Role

• Launched HR Department and developed internal processes and procedures nation-wide.
• Managed the end-to-end employee lifecycle, including recruitment, position and pay changes, employee management and separations.
• Assisted managers and supervisors with employee disputes, grievances, disciplinary actions and other workplace issues.
• Project managed the implementation of the company's new HRIS, Employment Hero, partnering with executives and external representatives.
• Act as first point of call for all HR and people-related matters.
• Coordinated new hire onboarding, completing background checks and reference checks to complete screenings.
• Ensured compliance with employment regulations at all times.

• Implement understanding of Westpac Group PDS to Home & Contents (H&C) insurance claims
• Coordinate multiple portfolios of H&C claims
• Ensure compliance with Code of Practice requirements for claims and contact handling
• Work in a team environment to review insurance claims and provide assessment and inspection reports to Insurers
• Liaise with Insurers, internal and external stakeholders to manage H&C claims
• Manage End to End claims internally until claim finalisation
• Act as a senior member of the Department for escalations and support to other staff members, including providing training

• Respond to company's IT helpdesk tickets and diagnose system, hardware and software issues company wide
• Work and liaise with external IT and software engineers in improving and developing internal systems to help reporting to executives to track KPI performance and compliance as well as to streamline job progression
• Responsible for managing and maintaining 150+ jobs provided through the LAHC AMS Contract
• Provided assistance and support to the Housing sector to aid their maintenance and disability modification work
• Handle a large capacity of emails daily and respond and action accordingly
• Handle and respond accordingly to inbound phone calls, and initiate relevant outbound calls
• Constantly strived to build good rapport with clients, executives and tenants
• Coordinated and liaised with clients, tenants and trade to allow for a streamlined progression of projects to meet client KPIs and deadlines
• Record and monitor subcontractor compliance, including Workers Compensation and Public Liability certificates

Held multiple roles including People Performance Assistant and Trainer

• Partnered with People Performance Manager to together run the People Performance department of the restaurant
• Analyse and review job applications for suitable candidates
  Conduct job interviews of shortlisted applicants
• Develop group interview activities to analyse applicant's ability to work well in a team and come to collective goals
• Responsible for delivering statistics and store KPI updates to the Crew Trainer team, with feedback from management and myself that will allow for an increase in performance
• Responsible for leading the Drive Thru, Café & Production areas
• Coordinated and delegated tasks to other crew
• Obtained Food Safety Supervisor certification, allowing me to monitor and enforce food safety standards
• Communicate safety announcements to all employees to allow for Work, Health and Safety compliance and a safe workplace
• Conduct monthly safety inspections of equipment and store
• Serve as chairperson of the Safety Team
• Maximum effort was always contributed to achieve KPI