Summary
Overview
Work History
Education
Skills
Certification
References
Languages
Timeline
Generic

Masood Shahid

Canberra,Australia

Summary

Experienced and community-focused transport professional with over 20 years in passenger service roles, currently serving as a Bus Driver with Transport Canberra. Demonstrates a strong commitment to public safety, accessibility, and service excellence, supported by a clean driving record and certifications including a Working With Vulnerable People (WWVP) card and Public Vehicle Driver Authority. Adept at supporting diverse community members, including the elderly and people with disabilities, while upholding high standards of professionalism, empathy, and efficiency. Fluent in English, Urdu, Hindi, and Punjabi, with outstanding communication skills and a proven ability to adapt, build trust, and deliver inclusive, respectful service in multicultural environments. Holds a Master’s degree in Professional Accountancy and brings a mature, dependable presence to all roles within the public sector.

Overview

25
25
years of professional experience
1
1
Certification

Work History

UBER DRIVER

UBER
Canberra, Australia
01.2015 - Current
  • Adjusted routes to avoid heavy traffic or road construction.
  • Provided excellent customer service to passengers, ensuring a pleasant and safe experience.
  • Communicated warmly with passengers during trip to provide pleasant experience.
  • Assisted elderly or disabled passengers with boarding and exiting the vehicle as needed.
  • Safely transported passengers to and from various locations.
  • Cleaned vehicle before each shift to provide tidy and safe environment for passengers.
  • Utilized GPS navigation systems to efficiently transport customers along proper destination routes.
  • Provided excellent customer service to passengers to establish repeat business and positive ratings.

Bus Driver

Transport Canberra
Canberra, ACT
01.2025 - 07.2025
  • Picked up and dropped off riders at specific locations following strict time schedules.
  • Complied with traffic rules and regulations to operate vehicles in safe, legal manner.
  • Demonstrated ability to follow traffic laws, speed limits, and other regulations while driving a bus.
  • Excelled at multitasking by monitoring passenger behavior while driving safely.
  • Proficient in operating buses under all road conditions while adhering to safety protocols.
  • Utilized problem solving skills when unexpected issues arose during trips.
  • Displayed patience and understanding when dealing with difficult customers or situations.
  • Successfully managed multiple tasks such as collecting fares, assisting disabled passengers, and answering questions from passengers simultaneously.

PROFESSIONAL TAXI DRIVER

Aerial Capital Group
Canberra, Australia
01.2001 - 01.2016
  • Remained mindful of potential security threats at all times.
  • Utilized GPS technology for the most efficient routes with the least amount of traffic congestion.
  • Provided superior customer service by responding promptly and politely to customer inquiries and complaints.
  • Maintained a clean and organized vehicle at all times, including regular checks of oil, water levels, tires, brakes.
  • Managed cash transactions accurately and responsibly.
  • Practiced defensive driving techniques in order to avoid road hazards or collisions.
  • Exhibited excellent navigational skills in order to efficiently transport customers from point A to point B.
  • Processed payments using various methods such as cash or credit cards.
  • Developed knowledge of city streets and landmarks in order to better serve customers' needs.

System finance officer

WESP
Canberra , ACT
04.2012 - 07.2012
  • Assisted with preparing year-end tax returns for corporate entities.
  • Ensured timely remittance of taxes and other statutory dues.
  • Coordinated with external auditors during annual audits.
  • Verified accuracy of journal entries, account balances and financial reports prepared by junior staff members.
  • Conducted credit checks on customers prior to extending credit terms.
  • Performed month-end closing activities including accruals, provisions.

Education

MASTERS OF PROFESSIONAL ACCOUNTANCY - ACCOUNTANCY

University of Canberra
Canberra
12.2011

Skills

  • Effective communication skills
  • Multitasking
  • Safety Equipment Verification
  • Commercial Drivers License CDL
  • Safe Driving
  • Strong Working Relationships
  • Self Motivation
  • Safety-focused
  • Passenger Safety
  • Customer Relationships
  • Continuous Improvement
  • Clean Driving Record
  • Fluent in English
  • Traffic Laws and Regulations
  • GPS and route planning
  • Relationship Building
  • Active Listening
  • Adaptability
  • Payment Collection
  • Defensive Driving
  • Safety Management
  • Passenger assistance
  • Time management
  • Problem solving
  • Financial accounting
  • Tax preparation
  • Data entry
  • Financial reporting
  • Invoice management
  • Customer relationship management
  • Attention to detail

Certification

  • Working With Vulnerable People
  • Public Vehicle Driver Authority
  • ACT Drivers License

References

Mujtaba Khan, Software Asset Management Consultant, Department Of Defence, (047) 625-0416, Mujtaba_razakhan@hotmail.com

Languages

  • Punjabi, Native
  • Hindi, Native
  • Urdu, Native
  • 5
  • 5
  • 4

Timeline

Bus Driver

Transport Canberra
01.2025 - 07.2025

UBER DRIVER

UBER
01.2015 - Current

System finance officer

WESP
04.2012 - 07.2012

PROFESSIONAL TAXI DRIVER

Aerial Capital Group
01.2001 - 01.2016

MASTERS OF PROFESSIONAL ACCOUNTANCY - ACCOUNTANCY

University of Canberra

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Masood Shahid