Masood Shameem MOHAMMED
Punchbowl,NSW
Summary
Outgoing [Job Title] with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.
Overview
3
3
years of professional experience
Work History
Customer Service
Coles
02.2010 - 04.2013
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries, complaints, and concerns.
- Collaborated with cross-functional teams to identify opportunities for service improvements and implement necessary changes.
- Developed strong relationships with customers by actively listening, understanding their needs, and providing relevant solutions.
- Trained new team members on company policies, procedures, and best practices to ensure consistent service quality across the board.
- Played an integral role in achieving monthly revenue targets through upselling additional products or services when appropriate during consultations.
Education
Bachelor of Science - Electronics
OSMANIA UNIVERSITY
Hyderabad, India04.2008
Skills
- Telephone Etiquette
- Information Updates
- Report Generation
- Account Management
- Data Entry
- Cash Handling
- Troubleshooting
- Written Communication
- Critical Thinking
- Analytical Skills
Timeline
Customer Service
Coles
02.2010 - 04.2013
Bachelor of Science - Electronics
OSMANIA UNIVERSITY
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