Masoom Faizi
Woodridge,Australia
Summary
Dynamic Customer Service Associate with Woolworths, adept at delivering exceptional service and ensuring safety protocols. Recognized for effectively resolving customer concerns and fostering teamwork. Skilled in communication and emergency procedures, consistently enhancing customer satisfaction in a high-volume retail environment. Committed to maintaining a clean and safe shopping experience.
Overview
6
6
years of professional experience
Work History
Customer Service Associate
Woolworths
Brisbane, Australia
03.2020 - Current
- Company Overview: Brisbane, Australia
- Delivered high-quality customer service in a fast-paced retail environment, assisting over 100 customers daily.
- Handled customer inquiries, concerns, and complaints with professionalism and empathy, ensuring customer satisfaction.
- Assisted with safety protocols, including fire safety measures and emergency evacuations, ensuring the safety of both staff and customers.
- Collaborated with team members to ensure smooth store operations and consistent customer experience.
- Maintained cleanliness and safety standards in accordance with company policies.
- Brisbane, Australia
Education
English Language Course -
Australian Language English AMP Program
Brisbane09-2023
High School Graduate -
Ahmad Shah Mahound High School
Afghanistan01.2017
Skills
- Customer Service Excellence
- Safety & Emergency Procedures
- Teamwork & Collaboration
- Communication & Interpersonal Skills
- Adaptability
- Cultural Sensitivity
Languages
- English, Fluent (Speaking, Reading, Writing)
- Dari, Native (Optional, if applicable)
References
Available upon request
Certifications And Courses
- First Aid and CPR Certification (if applicable)
- Fire Safety Training (if applicable)
Attributes
- Positive and approachable with a commitment to making passengers feel comfortable and safe.
- Strong problem-solving abilities with a calm and methodical approach to resolving conflicts.
- Physically fit and capable of handling the physical demands of a cabin crew role.
Timeline
Customer Service Associate
Woolworths
03.2020 - Current
English Language Course -
Australian Language English AMP Program
High School Graduate -
Ahmad Shah Mahound High School
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