Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
Generic

Masooma Faqiri

Norlane,VIC

Summary

As witty, hardworking person I am ready to take on anything. As a natural leader I am adaptable and a fast learner which allows me to be equipt for any environment and experiences I'm faced with. Thanks to my bubbly and talkative personality I easily build strong relationships not only my team but also customer. This, along with over 3 years of customer service experience I know how to provide top service to all.

Overview

3
3
years of professional experience

Work History

Front End / Night-fill Team Member

Woolworths
Norlane , Vic
05.2022 - Current
  • Operated cash register and handled transactions accurately and efficiently.
  • Ensured compliance with applicable laws governing the sale of alcohol or tobacco products.
  • Responded promptly to customer inquiries regarding products or services offered.
  • Assisted in backroom organization tasks such as stocking shelves with new merchandise or organizing returned items for restocking purposes.
  • Assisted customers in locating desired items, answered questions about products, and provided information on promotions or sales.
  • Adhered to company policies related to safety procedures while handling heavy equipment like pallet jacks or forklifts.
  • Answered telephones courteously when responding to customer inquiries.
  • Stocked shelves with merchandise and ensured that items were correctly priced and labeled.
  • Replenished supplies such as shopping bags or boxes when necessary.
  • Provided friendly customer service by greeting shoppers upon arrival at the store entrance.
  • Unloaded shipments from delivery trucks, verified contents against invoices, and stored items in appropriate areas.
  • Processed credit card payments, gift cards, or other forms of payment as requested by customer.

Customer Service Team Member

KFC
Corio, Vic
04.2021 - 04.2022
  • Informed customers of sales and promotions.
  • Answered customer inquiries with courtesy and accuracy.
  • Gave personal attention to customers, delivering rewarding shopping experiences
  • Resolved customer complaints in a timely manner.
  • Assisted with training new employees in customer service protocols.
  • Built relationships with customers through friendly conversations.

Education

High School Diploma -

Matthew Flinders Girls Secondary College
Geelong
11-2023

Bachelor of Science -

Monash University
Clayton

Skills

  • Problem solving
  • Efficient
  • Hardworking
  • Digitally literate
  • Financially literate
  • Fast learner
  • Leader
  • Complaint Handling
  • Adaptable
  • Communication

Accomplishments

  • Australian Defense Force Long Tan Leadership award
  • Ampol best all rounder award of 2023
  • 2023 Diversity College Captain
  • 2023 Sports award

Affiliations

  • Big fan of fashion
  • Nerd about anything science
  • Cook and baker in my free time
  • Huge book worm

Timeline

Front End / Night-fill Team Member

Woolworths
05.2022 - Current

Customer Service Team Member

KFC
04.2021 - 04.2022

High School Diploma -

Matthew Flinders Girls Secondary College

Bachelor of Science -

Monash University

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Masooma Faqiri