Masooma Jafari
PAKENHAM
Summary
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimising performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organisational success.
Overview
6
6
years of professional experience
Work History
Advisor
National Australia Bank
Melbourne
05.2024 - 05.2025
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Collaborated with team members on process changes.
- Created training guides and agendas for main work tasks.
- Facilitated training for new hires.
Trainer
Probe Operations Pty Ltd
Melbourne
04.2023 - 04.2024
- Facilitated learning activities to assist new hires with building the skills required for their role.
- Delivered informative and engaging training sessions for employees, virtually and in person, within allocated timeframes.
- Liaised with managers to determine training needs and schedule training sessions, and conducted coaching to identify and subsequently address areas of improvement.
Customer Service Representative
Probe Operations Pty Ltd
Melbourne
03.2020 - 04.2023
- Addressed various inquiries, providing solutions while employing efficient methods to maintain daily target KPIs.
- Applied critical thinking and judgment to establish security measures, accumulating company confidence in clients.
- Employed various digital technologies, using internal systems and tools interchangeably to locate and communicate information to clients.
- De-escalated situations where clients were dissatisfied, assisting the center with meeting resolution targets.
- Guided service delivery officers through procedures, building their understanding of regulatory policies.
Manager
Kabul Kitchen
Melbourne
04.2019 - 05.2022
- Adhered to management protocols to maintain and develop workplace cooperation by conducting routine checks and assessments.
- Communicate extensively with customers, employees, and product suppliers to advance proficiency.
- Managed administrative workplace organization by coordinating weekly rosters.
Education
Bachelor of Biomedical Science
Deakin University
Melbourne, VIC02-2021
Victorian Certificate of Education
Dandenong High School
Melbourne, VIC12-2015
Skills
- Communication
- Time management
- Attention to detail
- Ability to work under pressure
- Interpersonal skills
- Organization
- Process improvement
- Employee training
- Regulatory compliance
- Digital literacy
References
References available upon request.
Timeline
Advisor
National Australia Bank
05.2024 - 05.2025
Trainer
Probe Operations Pty Ltd
04.2023 - 04.2024
Customer Service Representative
Probe Operations Pty Ltd
03.2020 - 04.2023
Manager
Kabul Kitchen
04.2019 - 05.2022
Bachelor of Biomedical Science
Deakin University
Victorian Certificate of Education
Dandenong High School
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