Masooma Joya

• Maintained up-to-date records on all clients, enabling accurate monitoring of progress and appropriate case planning adjustments.
• Prepared detailed reports for court proceedings that accurately reflected clients'' progress and recommended next steps.
• Assessed needs of each client and recommended appropriate services and resources.
• Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
• Maintained high level of client confidentiality, following strict guidelines, and recommendations.
• Collaborated with multidisciplinary teams for improved client outcomes and coordinated care.
• Conducted home visits to assess living environment and provided appropriate referrals.
• Facilitated client support groups to provide resources and assistance.

• Helped clients manage and reach individual goals, supporting independent progression and social skills.
• Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
• Promoted self-advocacy among clients by teaching them effective communication skills for expressing their needs to healthcare providers.
• Documented client progress and activities in accordance with agency policies and procedures.
• Assisted clients in identifying community resources and connecting with appropriate services.
• Maintained accurate records of client interactions, ensuring confidentiality and adherence to agency policies.
• Built trusting relationships with family members of clients, offering guidance on how to best support their loved ones during the recovery process.
• Strengthened staff knowledge of peer support principles by conducting educational workshops and serving as a role model for colleagues.
• Facilitate the therapeutic group for Multicultural women form Migrant back ground community.
• Enhanced group dynamics by facilitating peer support meetings, fostering a safe and supportive environment.

Assisted clients with daily living activities, promoting independence and overall wellbeing.

• Provided compassionate companionship to clients, fostering a strong sense of community and belonging.
• Monitored client health and reported changes or concerns to appropriate healthcare professionals in a timely manner.
• Developed tailored care plans for clients, ensuring their physical, emotional, and social needs were met.
• Organized transportation services for clients when necessary, coordinating medical appointments or facilitating attendance at local events.
• Conducted regular safety checks within clients'' homes, identifying potential hazards and implementing prevention measures.
• Provided emotional support and companionship during times of hardship or grief; ensuring clients felt valued and cared for.
• Managed medication administration for clients, ensuring accurate dosages and adherence to prescribed schedules.
• Implemented fall-prevention strategies within clients'' homes to reduce risk of injury due to slips or trips.

• Sat in on meetings to provide members with oral translations of conversations and information.
• Provided appropriate contextual information to increase clients understanding of translations.
• Adhered to ethical codes protecting information confidentiality.
• Read legal documents, scientific articles or news reports and rewrote into specified language.
• Proofread, edited and revised translated documents.
• Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
• Maintained message content, tone, and emotion as closely as possible.
• Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
• Communicated with clients to understand interpreting needs and provide best service possible.

• Answered questions and responded to inquiries to deliver high level of service to patients.
• Connected individuals with relevant community resources and coordinated referrals.
• Performed assessments to determine individual limitations and strengths.
• Built partnerships with related organizations to develop support and gain greater attention for important issues.

• Gathered information from families and social services agencies to inform treatment planning.
• Coordinated care for medically-complex patients experiencing difficulties obtaining social services.
• Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
• Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
• Proofread documents carefully to check accuracy and completeness of all paperwork.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Met with clients to conduct needs assessments, recommending appropriate support and service offerings.
• Followed strict policies and procedures to maintain client confidentiality and keep data private.
• Made appropriate referrals to other programs and agencies to provide clients with well-rounded support.
• Recorded comprehensive case notes and follow up documentation for admitted and transferred clients.
• Conducted intake interviews and bio-psycho-social assessments to determine clients' eligibility and suitability for program.

• Encouraged completion of daily chores and personal hygiene practices.
• Established and maintained environment, encouraging teamwork, collaboration and ethical behavior.
• Mentored and supported young people through collaborative activities and social programs.
• Monitored activities and maintained safe living and learning environment for youth to thrive.
• Supported and encouraged academic performance to help youth achieve educational goals.
• Listened to personal stories, asked probing questions and offered knowledgeable advice for different situations.
• Collaborated to set goals and outline steps to achieve objectives.