Massih Ahmadi
Sydney,NSW
Summary
Energetic, ambitious and enthusiastic professional with extensive experience in customer service, customer safety and operations. Record of performance working with management and stakeholders to align organizational strategies with operations and customer strategies. Dedicated and Optimistic, with the capability of multi- tasking and working to tight deadlines. Highly effective in coaching and mentoring individuals, developing relationships with stakeholders and engaging and aligning teams to realize organizational goals. Excellent interpersonal skills, to work well with others, in support staff roles while maintaining rapport with colleagues and clients alike
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Service NSW
01.2022 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased customer satisfaction.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Customer Safety Officer
Shield
03.2021 - Current
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
Ramp Worker
Swissport
09.2018 - 08.2020
- Improved on-time departure rates by efficiently loading and unloading cargo from aircraft.
- Enhanced safety standards by conducting thorough inspections of ramp equipment and reporting any potential hazards.
- Streamlined workflow for faster turnaround times with effective communication among team members.
- Maximized cargo capacity by expertly arranging luggage and freight in storage compartments.
- Assisted passengers with special needs during boarding and deplaning, ensuring their comfort and wellbeing.
- Contributed to a positive work culture by actively participating in team meetings and sharing ideas for improvement.
Warehouse Storeman
Next Logistics
04.2018 - 08.2018
- Enhanced warehouse efficiency by streamlining inventory management processes and implementing organizational systems.
- Reduced order processing time with accurate picking, packing, and shipping of customer orders.
- Maintained high levels of workplace safety by adhering to company protocols and conducting regular safety inspections.
- Contributed to increased customer satisfaction through timely and accurate fulfillment of orders.
- Collaborated with team members to achieve shared goals and improve overall warehouse operations.
- Demonstrated strong problem-solving skills while addressing inventory discrepancies or order issues promptly and effectively.
Education
Diploma of Business -
Australian Business Academy
Parramatta, NSW2015
Diploma of Management -
Australian Business Academy
Parramatta, NSW2015
High School Diploma -
Arthur Phillip High School
Parramatta, NSW2014
Skills
- Effective communication
- Excellent team collaboration
- Attention to detail
- Conflict resolution
- Analysing people
- Decision making
- Strategic thinking
- Problem solving
- Microsoft Office Suite
- Social media platforms
Languages
English
Dari
Hobbies and Interests
- Basketball
- Eating
- Gaming
- Cars
References
References available on request.
Timeline
Customer Service Representative
Service NSW
01.2022 - Current
Customer Safety Officer
Shield
03.2021 - Current
Ramp Worker
Swissport
09.2018 - 08.2020
Warehouse Storeman
Next Logistics
04.2018 - 08.2018
Diploma of Business -
Australian Business Academy
Diploma of Management -
Australian Business Academy
High School Diploma -
Arthur Phillip High School