MASSIMO BOCCAFORNO
Brisbane
Summary
Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws.
Overview
9
9
years of professional experience
Work History
Barista
La Costa
06.2021 - 09.2022
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Cleaned counters, machines, utensils, and seating areas daily.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Participated in regular staff meetings to share feedback, discuss improvements, and stay informed about company updates.
All Rounder
La Valle Wine Bar
06.2021 - 09.2022
- Skilled at working independently and collaboratively in a team environment.
- Assisted in event planning efforts for private parties or special occasions held at the bar venue.
- Performed opening and closing duties efficiently, ensuring the bar was ready for operation each day or safely secured after closing time.
- Managed cash transactions accurately, balancing the register at the end of each shift without discrepancies.
Section Waiter
Cru Bar James St
10.2022 - Current
- Managed table sections efficiently, ensuring timely food delivery and accurate order placements.
- Maintained a clean and organized dining area for guests'' comfort and enjoyment.
- Provided excellent service during high-volume shifts, maintaining professionalism under pressure.
- Assisted in training new waitstaff, sharing best practices for exceptional customer service.
Barista/all Rounder
SCUGNIZZI
06.2023 - 12.2023
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Meat Packing and Slicing
John Dee Meat Processing Factory
08.2020 - 06.2021
- Enhanced packing efficiency by implementing an organized system for inventory and supplies management.
- Streamlined packaging process with meticulous attention to detail in weighing, labeling, and sealing packages.
- Sanitized surfaces to maintain cleanliness of food service area.
- Processed meat by cutting, sorting parts, deboning and grinding.
Runner, Commis, and Pass Performing
Taylor's Landing Restaurant
Toronto, Ontario
05.2019 - 10.2019
- Dining room arrangement.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
Barista/Waiter
Bottega Renzini Restaurant
Milano, MI
10.2014 - 08.2019
- Breakfast service, basic beverages and drinks
- Dining room preparation, table service, and workplace general cleanings
- Snack bar preparation (platters, sandwiches, salads, aperitifs).
Education
High School diploma -
IIS Marelli Dudovich professional institute
Skills
- Energetic personality and hard work attitude
- Team work
- Barista operations
- Latte art
- Food running, food preparation and safety
- Customer service, guest relation
- Fast learner, problem solving
- Passionate to develop knowledge
Languages
English
Professional Working
Italian
Native or Bilingual
Spanish
Elementary
personal information
Date of Birth: 12/14/95
Timeline
Barista/all Rounder
SCUGNIZZI
06.2023 - 12.2023
Section Waiter
Cru Bar James St
10.2022 - Current
Barista
La Costa
06.2021 - 09.2022
All Rounder
La Valle Wine Bar
06.2021 - 09.2022
Meat Packing and Slicing
John Dee Meat Processing Factory
08.2020 - 06.2021
Runner, Commis, and Pass Performing
Taylor's Landing Restaurant
05.2019 - 10.2019
Barista/Waiter
Bottega Renzini Restaurant
10.2014 - 08.2019
High School diploma -
IIS Marelli Dudovich professional institute
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