Massimo Lavorato
Bardwell Park,NSW
Summary
A versatile professional with experience in customer service, sales, sports officiating, and logistics. Experience includes working as a waiter at Navarra Venues, a sales assistant at Rebel Sport, a referee for St George Football Association, and a delivery driver for Yousta. These roles have provided a strong foundation in communication, teamwork, and time management, demonstrating adaptability and reliability in various work environments.
Overview
7
7
years of professional experience
Work History
Waiter
Navarra Venues
12.2020 - Current
- Managed a high volume of customers during peak hours, maintaining prompt and efficient service.
- Efficiently communicated with other wait staff to serve hundreds of people within minutes, ensuring prompt service and a seamless dining experience for all guests.
- Utilised strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
- Worked at multiple venues across Sydney, consistently demonstrating the ability to adapt to diverse environments.
Retail Sales Associate
Rebel Sport
03.2024 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Maintained a clean and organised store environment, enhancing the overall shopping experience for customers.
Delivery Driver
Yousta
08.2023 - 04.2024
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Operated light trucks to deliver loads as far as 80 kilometers from home location.
Referee
St George Football Association
04.2017 - 08.2020
- Utilised strong decision-making skills under pressure, contributing to the overall quality of each competition.
- Navigated difficult situations using effective communication and explanation of game rules.
- Coordinated with other referees to execute smooth and consistent games.
- Communicated with fans, coaches, players, and other umpires.
Education
University of Sydney
Sydney, NSW04.2027
Skills
- Customer Service
- Teamwork
- Problem-Solving
- Teamwork and Collaboration
- Flexible Schedule
- Reliability and punctuality
- Customer Assistance
- Time Management
- Reliable and Responsible
- Team Cooperation
Timeline
Retail Sales Associate
Rebel Sport
03.2024 - Current
Delivery Driver
Yousta
08.2023 - 04.2024
Waiter
Navarra Venues
12.2020 - Current
Referee
St George Football Association
04.2017 - 08.2020
University of Sydney
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