Summary
Overview
Work History
Education
Skills
Timeline
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Massimo Maggini

Melbourne,VIC

Summary

Proven track record of enhancing customer satisfaction and optimizing operational efficiency, notably with Te Do Na Pizza. Excelled in stress management and critical thinking, leading to a significant reduction in delivery times. Demonstrated professionalism and strong communication, ensuring high-quality service and fostering positive relationships with customers.

Overview

4
4
years of professional experience

Work History

Delivery Rider

Te Do Na Pizza
06.2022 - 06.2024
  • Handled cash transactions accurately while collecting payments upon delivery completion.
  • Reduced delivery times by effectively planning and optimizing routes based on traffic conditions and distance.
  • Enhanced customer satisfaction by ensuring timely deliveries and maintaining clear communication throughout the process.
  • Increased positive feedback from customers by providing exceptional service during pickups and dropoffs.

Restaurant Waiter

Gastronauti
11.2023 - 02.2024
  • Maintained clean and organized dining areas for optimal guest experience.
  • Cultivated warm relationships with regular customers.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.

Beach Staff Member

Florida
05.2020 - 09.2021
  • Contributed to a well-organized beachfront by arranging equipment neatly after use.
  • Assisted in setting up, organizing, and maintaining beach equipment such as chairs, umbrellas, and cabanas.
  • Maintained accurate records of all transactions related to rental equipment fees or other purchases made onsite.
  • Anticipated guest needs proactively, making their stay more comfortable without prompting.

Education

Social Antropology - Antropology

Sapienza
Roma
11.2026

Bachelor of Science - Chemistry

Iis Emilio Cavazza
Roma
07.2022

Skills

  • Professionalism and Courtesy
  • Traffic Rules Compliance
  • Reliability and punctuality
  • Safety Awareness Training
  • Strong Communication Skills
  • Stress management capabilities
  • Critical thinking abilities

Timeline

Restaurant Waiter

Gastronauti
11.2023 - 02.2024

Delivery Rider

Te Do Na Pizza
06.2022 - 06.2024

Beach Staff Member

Florida
05.2020 - 09.2021

Social Antropology - Antropology

Sapienza

Bachelor of Science - Chemistry

Iis Emilio Cavazza

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Massimo Maggini