Massimo Moretti
The Ponds
Summary
Dynamic and results-driven professional with extensive experience at Zone Bowling, excelling in staff training and development. Proven ability to enhance customer service and team efficiency while implementing safety protocols. Adept at mentoring employees and optimizing operations, fostering a motivated and engaged workforce. Strong problem-solving skills ensure effective task delegation and operational success.
Overview
5
5
years of professional experience
Work History
Manager on Duty
Zone Bowling
05.2022 - Current
Roles held during employment:
- Party Host - 2022
- Party Host Trainer - 2022
- Party Host Coordinator, managing team of 20+ party hosts and organisation of 50-60 parties per weekend -2023
- TMS/AMD Mechanic - Current
- Facilitated Safety Training for 70+ Employees - Current
- Manager on Duty - Current
- Guest Service - Current
- First Aid officer - Current
Current Duties
- Training and devlopment
- Team Collaboration
- Crisis Management
- Administration
- Customer Service
Crew Member
McDonald's
02.2021 - 05.2022
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Operated point-of-sale systems accurately, managing transactions efficiently.
- Trained new crew members on operational procedures and safety protocols.
- Collaborated with team to maintain cleanliness and organization in work area.
- Assisted in inventory management, restocking supplies as needed to optimize operations.
- Took orders, prepared meals, and collected payments.
Education
Bachelor of Biomedical Science - Medicine
University of Notre Dame Australia
NSW11-2027
High School Diploma -
Northmead High School
NSW09-2024
Certificate II in Hospitality - Hospitality
TAFE NSW
NSW09-2023
Skills
- Staff training and development
- Employee engagement
- Task delegation
- Complex Problem-solving
- First Aid Officer
- Customer service focus
- Employee motivation
- Safety protocols
Accomplishments
- Employee of the month
- Party Host of the year
- Dozens of Google reviews on customer service
Timeline
Manager on Duty
Zone Bowling
05.2022 - Current
Crew Member
McDonald's
02.2021 - 05.2022
Bachelor of Biomedical Science - Medicine
University of Notre Dame Australia
High School Diploma -
Northmead High School
Certificate II in Hospitality - Hospitality
TAFE NSW
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