Mata Rawiri
Melbourne,VIC
Summary
Flexible customer service representative offering several years of success in resolving customer concerns and inquiries.
A dependable achiever committed to professional growth in operations management and have a passion in team development and process improvement based on employee dedication and abilities.
Analyzing, setting goals, executing tasks and managing projects.
Goal-oriented and enthusiastic individual with several years hands on experience committed to enhancing satisfaction and loyalty.
Overview
16
16
years of professional experience
Work History
Customer Service Officer
Bank of the Cook Islands
Rarotonga, Cook Islands
03.2023 - 04.2024
- Provided customer service in a courteous and professional manner.
- Answered customer inquiries via telephone, email and face-to-face contact.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Answered inbound calls, chats and emails to facilitate customer service.
Multicultural Committee Officer
Cardinia Shire Council
Cardinia, VIC
04.2020 - 12.2022
- Developed and implemented policies and procedures to ensure compliance with government regulations.
- Facilitated stakeholder meetings to align on strategic initiatives.
- Directed strategic planning and implementation of organizational goals.
- Set specific goals for projects to measure progress and evaluate end results.
Assistant Store Manager
The Reject Shop Retail
Cranbourne Victoria , VIC
07.2018 - 08.2021
- Managed the day-to-day operations of the store, including customer service and inventory management.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Coached and developed store associates through formal and informal interactions.
Deputy Manager/Store Manager Trainee
Aldi
Moe, Morwell, Warrugal And Cranbourne, VIC
09.2013 - 07.2019
- Monitored daily operations and ensured compliance with company policies and regulations.
- Provided guidance and support to team members to help them achieve goals.
- Ensured adherence to safety measures at workplace as per regulatory guidelines.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
Self-Reliance Specialist and a Youth Leader
The Church of Jesus Christ of Latter Day Saints
Cranbourne , VIC
05.2008 - 05.2017
- Facilitated parfticipants, career counseling, and other related activities.
- Created individualized action plans that identified short-term and long-term objectives.
- Provided guidance on budgeting, financial assistance.
- Assisted with the development of self-reliance plans for self reliance participants.
Education
RIIWHS205E Control Traffic With Stop-Slow Bat
START TRAINING GROUP
Ferntree Gully, VIC05-2024
RIIWHS302E Implement Traffic Management Plans
START TRAINING GROUP
Ferntree Gully, VIC05-2024
CPCWHS1001 (White Card)
EDWAY Training PTY LTD
Hallam, VIC05-2024
Banking System - Project Management
KHX Institution
Online Course03-2023
Diploma in Retail Management - The Reject Shop
Retail Leaders Development
Melbourne, VIC04-2018
Certificate IV in Business Administration - Business Administration
SET SOLUTIONS EDUCATIONAL TRAINING PROGRAM
DAONDENONG, Melbourne, VIC03-2013
Bachelor of Science - Applied Business Management
ENSIGN COLLEGE BYU
IDAHO, USASkills
- Inbound Call Management
- Account Management
- Customer Support
- Program Management
- Employee Development
- Time Management
- Communication Skills
- Leadership Skills
- Problem Solving
- Adaptable to Pressure and Changes
- Payment Processing
- Order Management
References
References available upon request.
Timeline
Customer Service Officer
Bank of the Cook Islands
03.2023 - 04.2024
Multicultural Committee Officer
Cardinia Shire Council
04.2020 - 12.2022
Assistant Store Manager
The Reject Shop Retail
07.2018 - 08.2021
Deputy Manager/Store Manager Trainee
Aldi
09.2013 - 07.2019
Self-Reliance Specialist and a Youth Leader
The Church of Jesus Christ of Latter Day Saints
05.2008 - 05.2017
RIIWHS205E Control Traffic With Stop-Slow Bat
START TRAINING GROUP
RIIWHS302E Implement Traffic Management Plans
START TRAINING GROUP
CPCWHS1001 (White Card)
EDWAY Training PTY LTD
Banking System - Project Management
KHX Institution
Diploma in Retail Management - The Reject Shop
Retail Leaders Development
Certificate IV in Business Administration - Business Administration
SET SOLUTIONS EDUCATIONAL TRAINING PROGRAM
Bachelor of Science - Applied Business Management
ENSIGN COLLEGE BYU
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