Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Matahari (Jasmine) Cebastiant

Melbourne,VIC

Summary

A communicative and organized Client Advisor with over three years experience providing exceptional client support services. Adapt at managing existing client relationships and formulating and implementing management policies. Knowledgeable about product merchandising, payment processing and stock management within the Luxury fashion industry. Dedicated and dependable with organizational strengths and values working in a great team environment.

Overview

3
3
years of professional experience

Work History

Sales and Client Advisor

Balenciaga
10.2022 - Current
  • Facilitated and maintained strong professional relationships amongst a personal client base of over 1400 clients using various communication platforms.
  • Contributed over $800000 over a 10-month period towards store revenue in personal sales and worked cohesively in a team to consistently reach personal and store KPIs and targets.
  • Entrusted to Head of Department for Women's Shoes and Head of Repair and Aftersales within first month of employment. Managed stock rotation for numerous departments, developing a strong sense of knowledge of luxury products, organization, and attention to detail.
  • Utilized a 7-step client journey to provide excellent customer service. Received the highest satisfaction rate percentage from clients amongst all employees in Melbourne.

Supervisor / Senior Sales Associate

Gorman
11.2021 - 10.2022
  • Contributed significantly to store targets and KPIs, consistently achieved over 130% of personal budget amongst all months of employment.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Monitored workflow to improve employee time management and increase productivity.

Front of House Team Member

Hochi Mama Richmond
01.2021 - 01.2022
  • Accommodated to both customer and company needs through managing bookings, maintaining a high level of customer service and upkeeping a standard of organisation and cleanliness.
  • Worked cohesively and efficiently in a group during extremely high-paced environments. Effectively handled customer queries and disputes using lateral thinking to manage issues in real-time.
  • Took on a variety of tasks including Front of House management, Bartending, Food and Beverage Attending and training new staff. Entrusted to higher roles over the course of employment.

Education

Masters of Data Science -

Monash University
Clayton, VIC
12.2024

Bachelor of Science - Psychology

The University of Melbourne
Melbourne, VIC
07.2022

High School Diploma -

Churchlands Senior High School
Perth, WA
11.2017

Skills

  • Client Engagement and Customer Service
  • Stock Management/ Cycle-Counting
  • POS System Operations
  • Statistical Analysis using R, Python, SPSS, Microsoft Excel

Languages

Indonesian
Malay

Timeline

Sales and Client Advisor

Balenciaga
10.2022 - Current

Supervisor / Senior Sales Associate

Gorman
11.2021 - 10.2022

Front of House Team Member

Hochi Mama Richmond
01.2021 - 01.2022

Masters of Data Science -

Monash University

Bachelor of Science - Psychology

The University of Melbourne

High School Diploma -

Churchlands Senior High School
Matahari (Jasmine) Cebastiant