Summary

Overview

Work History

Education

Skills

Accomplishments

Certification

Languages

MATAHI'ATU TULAHE

Timeline

Matahi'atu Tulahe

Dubbo,NSW

Summary

Versatile and highly organized professional with over 4 years of experience as a Customs Broker Manager, complemented by hands-on roles in housekeeping and customer service. Skilled in logistics coordination, regulatory compliance, and team leadership within international trade environments. Proven ability to manage documentation, ensure timely customs clearance, and navigate complex regulations. Additionally, developed strong attention to detail, time management, and cleanliness standards through housekeeping experience. Demonstrated excellent interpersonal skills, problem-solving, and conflict resolution while delivering high-quality customer service in a fast-paced café setting. Adaptable, dependable, and committed to maintaining high performance in diverse roles and industries.

Overview

years of professional experience

Certification

Work History

Hotel Housekeeper

Garden Hotel

Dubbo

05.2025 - Current

Stripped beds of soiled linen upon checkout of guests from their rooms.
Changed bed linens, made beds with fresh linens after guests checked out.
Checked for damaged or missing items in each room.
Ensured that all lost and found items were handled properly per policy.
Organized housekeeping carts with necessary supplies at the start of shift.
Folded linen neatly for storage or transport to laundry area.
Vacuumed carpets, dusted furniture, washed windows and walls.
Disinfected telephones, light switches, doorknobs and other high-touch surfaces.
Swept hallways, lobbies and stairwells on a daily basis.
Replenished amenities in all guest rooms according to established standards.
Stocked supplies such as drinking glasses, linens, toiletries and cleaning products.
Reported maintenance issues such as plumbing problems or burned out bulbs.
Maintained inventory of cleaning supplies used throughout the day.
Cleaned and returned rooms to occupant-ready status to satisfaction of all clients.
Replenished drinking glasses, linens and bathroom items to keep rooms properly stocked.
Completed daily list of rooms to turnover between guests, consistently meeting deadlines and completing thorough work.
Used wheeled cart to carry linens, towels and cleaning supplies from room to room.

Customer Service Representative

Dubbo French Hot Bread

Dubbo, NSW

04.2025 - Current

Tracked orders from start to finish to ensure timely delivery of goods or services.
Maintained a high level of professionalism when dealing with difficult customers.
Completed day-to-day duties accurately and efficiently.
Prepared and served food to customers while maintaining high standards of quality and service.
Maintained cleanliness and hygiene in the café area to ensure safe food preparation.

Broker Manager (Customs Broker)

HeTing Gan Co Ltd

Tonga

02.2021 - 02.2025

Participated in networking events to promote the brokerage firm's services in the community.
Monitored compliance with local, state, and federal regulations related to the brokerage, customs and trade industries.
Carry out customs work and great customer services.
Manage import and export goods. Package Inspections etc.
Preparing custom documentation.
Classifying goods and assigning tariff codes outlined by customs standards.
Calculating customs duty and taxes payable on shipments.
Assist clients and customers in filling customs documents.
Familiar with Microsoft Word, Excel, etc.
Perform Administration work such as assist staff and management include organizing paperwork and schedule meetings and manage communication through phone calls and emails.
Resolved disputes between clients, Tonga customs, or other government agencies related to trade facilitation.
Assisted in recruiting efforts by reviewing resumes, conducting interviews, and making hiring decisions.

Education

High School Diploma -

Beulah Adventist College

Vaini, Tonga

12-2017

Bachelor of Arts - Law

University Of The South Pacific

Suva, Fiji

Skills

Order tracking
Customer service
Conflict resolution
Documentation preparation
Data entry
Communication skills
Time management
Team collaboration
Regulatory compliance
Problem solving
Attention to detail
Organizational skills
Quality assurance
Interpersonal skills
Empathy and patience
Active listening
Adaptability and flexibility
Positive and professional
Client relations

Hospitality and accommodation
Microsoft Excel
Email management
Money handling
Task prioritization
Administrative support
Customer consulting
Dispute resolution
Microsoft PowerPoint
Calm demeanor
Relationship building
Professional telephone demeanor
Microsoft office expertise
Adaptive team player
Decision-making
Multi-task management
Computer proficiency
Critical thinking
Verbal and written communication

Accomplishments

Form 7 (2017)

School Dux (2017)

Top Student in Statistics

Top Student in IT

Top Student in Geography

Second place in English

Second place in Bible Studies

Form 6 (2016)

Third place all round

Top student in geography

Second place in IT

Third place in English

Form 5 (2015)

Third place all round

Top student in geography

Second place in computer

Second place in English

Third all-rounder in Form

Certification

School Dux (2017)
Regional Customs Broker Course -2022 - Oceania Customs Organisation Secretariat (September 28, 2024)

Languages

English

Full Professional

Tonga

Native/ Bilingual