Matías Pérez Aguirre
Footscray,Victoria
Summary
Full-time international law student at the University of Melbourne with a strong commitment to supporting first-year students in their academic success. Having personally benefited from the Student Tutorial Service last year, I understand its value and want to give back by helping students navigate their coursework effectively. My background in team leadership, coaching, and performance management—developed over four years of managing high-volume retail stores—has equipped me with the ability to communicate complex ideas clearly, foster engagement, and provide structured guidance. Additionally, my experience as a personal trainer strengthened my skills in one-on-one coaching, relationship-building, and goal-setting—key attributes for creating informative weekly tutorial videos and responding to student inquiries. Just as I took pride in developing others as a manager and trainer, I am eager to contribute to a collaborative learning environment that empowers first-year students to excel.
Overview
8
8
years of professional experience
Work History
Customer Service Specialist
Telstra Group Limited
Melbourne, Victoria
12.2024 - Current
- Handled confidential customer information responsibly, adhering strictly to data protection rules.
- Dealt with returns and exchanges to ensure customer satisfaction.
- Fostered a positive work environment through constructive feedback and open dialogue amongst peers.
Dual Store Manager
Telus Communications Inc.
Toronto, Canada
08.2020 - 01.2024
- Managed two high-volume retail locations, leading 10-15 team members and driving both stores into top 10 nationwide for gross sales in 2023
- Boosted team engagement and reduced turnover through consistent one-on-one feedback, monthly team-building activities, and personalized coaching, improving team cohesion and performance
- Led recruitment efforts by screening resumes, conducting final interviews, and onboarding new hires through a mentorship system, ensuring new employees adapted quickly and contributed effectively
Assistant Store Manager
Rogers Communications Inc.
Toronto, Canada
10.2019 - 08.2020
- Co-managed a team of 22 in Canada's busiest retail location, optimizing sales performance by supporting team members with product expertise and transaction troubleshooting
- Developed team members' sales skills by leading training sessions focused on product knowledge and sales techniques, significantly improving individual performance and team metrics
- Resolved customer escalations effectively through active listening and negotiation, strengthening customer loyalty and enhancing the store's reputation for customer service excellence
Sales Associate
The Source (Bell) Electronics
Toronto, Canada
10.2018 - 10.2019
- Consistently met monthly sales targets for six consecutive months, achieving high customer satisfaction ratings and maintaining the lowest return rate among peers
- Excelled in small business activations, leading the area in Q4 by building strong client relationships through tailored product recommendations and open-ended lifestyle questions
- Established a leadership presence among peers, leading daily team huddles, sharing sales strategies, and supporting teammates to achieve store goals, fostering a collaborative and accountable team environment
Personal Trainer
GoodLife Fitness
Toronto, Canada
08.2017 - 08.2018
- Built strong one-on-one relationships with 18 clients through motivational interviewing and individualized training plans, leading to high client retention and measurable fitness progress
- Achieved 'Trainer of the Month' for March and April, securing the highest number of new clients and breaking the record for hours worked, which earned an invitation to the company's prestigious 'Top 500' event
- Created engaging workout plans for boot camp sessions and individual clients, tailoring exercises to client goals and skill levels, with one client achieving a remarkable 50-pound (22 kg) weight loss in six months
Education
Juris Doctor -
Melbourne Law School
Melbourne, Australia 02.2024 -
Honours Bachelor of Arts - History and Political Science
York University
Toronto, Canada 09.2018 - 05.2023
Skills
- Team Management
- Recruitment
- Conflict Resolution
- Delegation
- Accuracy and Attention to Detail
- Native Spanish Speaker
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Interests
- Fitness Enthusiast: Dedicated gym-goer, fostering discipline and goal-setting.
- Reading: Enjoys reading historical and philosophical classics, enhancing analytical thinking and persuasive skills valuable in legal contexts.
- Travel: Passionate traveler, with experience in over 25 countries, providing a global perspective on legal and business issues.
Timeline
Customer Service Specialist
Telstra Group Limited
12.2024 - Current
Juris Doctor -
Melbourne Law School
02.2024 -
Dual Store Manager
Telus Communications Inc.
08.2020 - 01.2024
Assistant Store Manager
Rogers Communications Inc.
10.2019 - 08.2020
Sales Associate
The Source (Bell) Electronics
10.2018 - 10.2019
Honours Bachelor of Arts - History and Political Science
York University
09.2018 - 05.2023
Personal Trainer
GoodLife Fitness
08.2017 - 08.2018
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