Summary
Overview
Work History
Education
Skills
References
Timeline
Hi, I’m

MATAYIA MILTON

Rochdale South,QLD
MATAYIA MILTON

Summary

Eager to tackle fresh challenges with a strong work ethic, adaptability, and exceptional interpersonal skills. Seeking full-time employment opportunities to leverage a diverse skill set and contribute to a dynamic team environment.

Overview

4
years of professional experience

Work History

RACQ Insurance

Claims Manager
05.2024 - Current

Job overview

  • Collaborated with other departments to improve overall organizational effectiveness in addressing client needs.
  • Streamlined communication between adjusters and clients, expediting claim resolution times.
  • Enhanced customer satisfaction with timely and accurate claims resolutions.
  • Implemented quality assurance measures, monitoring staff performance and providing constructive feedback for continuous improvement efforts.
  • Handled claims consistent with client and corporate policies, procedures, best practices and regulations.
  • Documented and communicated timely claims information while supporting accurate outcomes.

Swoosh Finance

Collections Agent
02.2024 - Current

Job overview

  • Negotiated payment plans with customers to ensure timely repayment of debt.
  • Reviewed documents such as contracts, invoices, letters and emails related to customer accounts.
  • Provided guidance on legal matters concerning collection procedures.
  • Investigated customer disputes and complaints regarding billing errors and incorrect charges.
  • Maintained accurate records of all customer contact attempts and account updates in the database system.
  • Adhered to company policies and applicable laws while collecting debts from customers.
  • Prepared reports summarizing collection activity for management review.
  • Drafted correspondence to customers regarding overdue accounts and payment arrangements.
  • Monitored customer accounts for changes in financial status or contact information.
  • Updated account status records and collection efforts.
  • Identified past due accounts and contacted account holders to arrange payment.
  • Created repayment plans based on account holders' financial status and repayment abilities.

Broken Hearts Burger Club

Food Service Worker
08.2023 - Current

Job overview

  • Rotated inventory to reduce waste and optimize freshness.
  • Performed opening and closing duties such as setting up workstations with necessary supplies.
  • Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
  • Prevented spoilage and cross-contamination by storing food in designated containers and storage areas.
  • Assisted in the preparation of food items according to recipes and instructions.
  • Made meals in accordance with company standards and requirements.
  • Performed variety of duties related to food service.

GLUE STORE

RETAIL SALES ASSISTANT
12.2022 - Current

Job overview

  • Conducted regular price checks throughout the day to ensure accuracy.
  • Described merchandise and explained use, operation and care.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Maintained current store, product, and promotional knowledge to drive consistent sales.
  • Managed cash register operations using POS system and processed sales and returns.
  • Helped maintain the security of the store by monitoring suspicious activities.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.

EVENT CINEMAS

SCHOOL BASED TRAINEESHIP
03.2021 - 12.2022

Job overview

  • Worked with team members to promote great customer service and pleasant work environment.
  • Maintained positive working relationship with fellow staff and management.
  • Attended and participated in meetings and brainstorming sessions with team members.
  • Performed ushering duties and assisted handicapped customers with seating.
  • Handled customer complaints in a professional manner and referred difficult issues to the manager.
  • Assisted customers in selecting films, snacks, and merchandise.
  • Provided excellent customer service by answering questions about movies and services offered by the theater.
  • Provided information regarding show times, new releases and upcoming movies and trailers.
  • Answered customer questions and concerns regarding tickets, pricing and promotions.
  • Maintained safe and clean atmosphere, contacting appropriate staff to handle spills or incidents.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Education

University Overview

  • Certificate III Business
  • First aid
  • Fire warden
  • White card
  • RSA (Responsible Service of Alcohol)

BUSY SCHOOL SHAILER PARK

YEAR 12 QCE
12.2022

MGET 2

CERTIFICATE III BUSINESS
12.2022

Skills

  • Experience in a retail or customer service environment
  • Strong communication and interpersonal skills
  • Flexibility to work evenings, weekends and holidays
  • Ability to work under pressure in a fast-paced environment
  • Attention to detail and ability to multitask
  • Strong organizational skills and ability to prioritize tasks
  • Working With Diverse People
  • Interpersonal Skills
  • Positive Attitude
  • Quick Learner

References

References available upon request.

Timeline

Claims Manager

RACQ Insurance
05.2024 - Current

Collections Agent

Swoosh Finance
02.2024 - Current

Food Service Worker

Broken Hearts Burger Club
08.2023 - Current

RETAIL SALES ASSISTANT

GLUE STORE
12.2022 - Current

SCHOOL BASED TRAINEESHIP

EVENT CINEMAS
03.2021 - 12.2022

MGET 2

CERTIFICATE III BUSINESS

BUSY SCHOOL SHAILER PARK

YEAR 12 QCE

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MATAYIA MILTON