Matelita Amone
Sydney
Summary
Recent Certificate IV in Financial Services graduate with strong communication, problem-solving, and customer service skills, seeking an entry-level Financial Services Advisor role at a bank. Highly motivated to learn and develop practical expertise in financial products and advisory services, with a commitment to delivering personalized solutions that meet clients’ needs and contribute to the bank’s success.
Overview
7
7
years of professional experience
2020
2020
years of post-secondary education
Work History
Traffic Controller Machine Operator Labourer
Statewide Civil
04.2024 - 08.2025
- Assessing and managing hazards in high-risk environments
- Adhering strictly to safety protocols
- Assessing and managing hazards in high-risk environments
- Coordinating with team leaders, contractors, and road users
- Providing clear directions and updates in fast-paced situations, ensuring everyone is informed
- Reading and interpreting traffic plans or site instructions accurately
- Working to tight deadlines while maintaining safety and quality standards
- Showing reliability by consistently arriving on time and ready to work
- Responding quickly to changes in weather, road conditions, or site instructions
Manager
Espresso Warriors
05.2022 - 04.2024
- Provided high-quality customer service in a fast-paced environment
- Built strong relationships with regular customers
- Processed daily sales, balanced tills, and managed end-of-day reporting
- Monitored budgets and controlled costs to maintain profitability
- Managed unexpected staffing or supply issues while keeping operations running
- Made day-to-day decisions to improve efficiency and customer satisfaction
- Prioritised tasks during peak hours to ensure service quality
- Provided feedback and conducted performance evaluations
- Managed inventory and supply orders with accuracy to avoid waste or stockouts
Traffic Controller
Traffic Logistics
03.2020 - 05.2022
- Strictly followed safety regulations and traffic control procedures
- Monitored and managed potential hazards to protect pedestrians and drivers
- Communicated clearly and effectively with team members, contractors, and the public
- Provided timely and clear instructions to ensure safety and smooth traffic flow
- Juggled multiple responsibilities, including equipment setup and monitoring traffic conditions
- Constantly monitored surroundings to detect and react to hazards or changes
- Took personal responsibility for the safety of others
Warehouse Worker
The Iconic
10.2018 - 03.2020
- Selected and packed the correct items based on precise order specifications
- Double-checked orders and labels to ensure zero errors
- Met strict daily and hourly pick/pack targets
- Followed step-by-step warehouse procedures and systems
- Worked with barcodes, scanners, or order tracking platforms
- Maintained consistent productivity in repetitive, fast-paced environments
Education
Certificate IV - Financial Services
Tafe NSW
02.2023 - 08.2023
Diploma - Cabin Crew
Learning Cloud
03.2021 - 11.2021
The Hills Sports High School
Skills
- Understanding of financial products and services
- Basic risk management
- Fast learner with strong work ethic
- Customer service excellence
- Professional verbal and written communication
- Attention to detail
- Microsoft Excel & Word
- Basic CRM systems
Timeline
Traffic Controller Machine Operator Labourer
Statewide Civil
04.2024 - 08.2025
Certificate IV - Financial Services
Tafe NSW
02.2023 - 08.2023
Manager
Espresso Warriors
05.2022 - 04.2024
Diploma - Cabin Crew
Learning Cloud
03.2021 - 11.2021
Traffic Controller
Traffic Logistics
03.2020 - 05.2022
Warehouse Worker
The Iconic
10.2018 - 03.2020
The Hills Sports High School