Matheus Felipe Freire De Andrade
IT Supporter
Brisbane,QLD
Summary
Resourceful team player with experience with common software applications and social media platforms. Well-versed in business organization and strategies for successfully modernizing workplaces. Skilled at project support with proven history of solutions-oriented problem-solving. Skilled Technologist with experience configuring computers, servers and peripheral devices to work within established company and security parameters. Adept at managing permissions, filters and file sharing. Devoted troubleshooter with deep understanding of system architecture and diagnostics.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work History
Administrative Assistant
Madeireira Werneck
Rio De Janeiro, Brazil
11.2020 - 04.2022
- Imaged and prepared new computers for integration into company networks and systems.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and [Type].
- Set up PCs, projectors and microphones for use in video conferencing rooms.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.
- Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Listened to clients and introduced solutions to satisfy business and personal needs.
- Increased sales and customer satisfaction through personalized servicing.
- Informed customers of current store promotions to encourage additional sales purchases.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
Administrative Assistant
Viação Aguia Branca
Rio De Janeiro, Brazil
06.2019 - 04.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Edited documents to improve accuracy of language, flow and readability.
- Monitored office calendars to plan meetings, activities and travel to maximize productivity.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Maintained company handbook to outline policies and provide insights to company mission and values.
- Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
- Updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Recorded meeting minutes to provide historical account of actions, measure progress against strategic plan and drive accountability.
- Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime.
- Offered technical support and troubleshot issues to enhance office productivity.
Education
Technical Degree - Analysis And Systems Development
Estácio De Sá
Rio De Janeiro - Brazil 07.2017 - 12.2019
Skills
Office administration
Payroll and budgeting
Presentation design
Portuguese
Spanish
Technical Support
TCP/IP
Desktop support
Microsoft Outlook
Windows 10
Administrative support
Data recovery
Backup and recovery
Technical equipment inspection
Wireless area networking
Helpdesk call support
Graphics design
Web Design
UX architecture
HTML
Video Editing
Social media marketing
Timeline
Administrative Assistant
Madeireira Werneck
11.2020 - 04.2022
Administrative Assistant
Viação Aguia Branca
06.2019 - 04.2021
Technical Degree - Analysis And Systems Development
Estácio De Sá
07.2017 - 12.2019