Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mathew Bartley

Badagarang,NSW

Summary

Dedicated Frontline Support Officer with over 10 years of experience in healthcare settings. Skilled in data management, problem-solving, and team collaboration. Committed to enhancing patient experiences through effective communication and efficient administrative support.

Overview

16
16
years of professional experience

Work History

Frontline Support Officer

NSW Health
Nowra, NSW
09.2014 - Current
  • Communicated effectively with healthcare professionals and patients to ensure clarity.
  • Assisted in administrative tasks, including scheduling and patient registration processes.
  • Navigated electronic health record systems to update patient information accurately.
  • Provided emotional support to patients and families during visits and procedures.
  • Educated patients on health services, policies, and available resources at NSW Health.
  • Resolved complaints promptly and professionally.
  • Ensured compliance with health and safety regulations within the work area.
  • Provided training and support to new staff on internal systems and protocols.
  • Managed patient records and ensured data accuracy in electronic systems.
  • Coordinated communication between healthcare staff and patients effectively.
  • Scheduled appointments and maintained the clinic's calendar for seamless operations.
  • Assisted with patient admissions and discharges, ensuring a smooth process.
  • Handled incoming calls and directed inquiries to appropriate departments swiftly.
  • Organized medical supplies and equipment to support healthcare providers efficiently.
  • Maintained confidentiality of patient information in compliance with regulations.
  • Supported administrative tasks, including filing and document management for records accuracy.
  • Responsible for greeting visitors, answering phones and providing general information.
  • Performed clerical duties such as typing, data entry, scanning and filing documents.
  • Managed daily operations of the ward including ensuring that all necessary equipment was available.
  • Tracked lab results, radiology images and other diagnostic tests requested by physicians.
  • Monitored inventory of medical supplies to ensure adequate stock levels were maintained at all times.
  • Provided support during emergency situations by contacting appropriate personnel or departments as needed.
  • Executed clerical tasks and assisted with unit duties to keep departments running smoothly.
  • Developed and maintained scheduling and meeting procedures.
  • Managed executive schedules and coordinated appointments effectively.
  • Maintained office supplies inventory and ordered materials as needed promptly.
  • Provided administrative support to the executive team.

Sales Representative

South Coast Register - Fairfax Media
Nowra, NSW
10.2013 - 09.2014
  • Developed strong relationships with clients to enhance customer satisfaction.
  • Collaborated with marketing teams to create promotional materials and campaigns.
  • Managed customer inquiries and resolved issues promptly to maintain loyalty.
  • Identified market trends to recommend new product opportunities to management.
  • Participated in training sessions to improve product knowledge and sales techniques.
  • Attended industry events to network and promote company offerings actively.
  • Developed key customer relationships to increase sales.
  • Answered inquiries from prospective customers regarding features of products and services offered.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Generated new sales leads through cold calling and networking activities.
  • Performed regular follow-ups with prospects to close deals in a timely manner.
  • Negotiated pricing contracts with customers to maximize profits.
  • Reviewed monthly performance against targets set by management team.

Optical Dispenser

Specsavers Optometrist
Nowra, NSW
10.2009 - 10.2013
  • Dispensed eyewear according to customer prescriptions and preferences.
  • Assisted customers in selecting appropriate frames and lenses.
  • Conducted measurements for accurate fit of eyewear products.
  • Maintained inventory of optical products and supplies.
  • Provided exceptional customer service to enhance client experience.
  • Educated customers on proper eyewear care and maintenance.
  • Collaborated with optometrists to ensure patient needs were met.
  • Handled administrative tasks, including appointment scheduling and billing inquiries.
  • Processed payments accurately and efficiently utilizing point-of-sale systems.
  • Handled customer inquiries, complaints or disputes in a professional manner.
  • Performed minor repairs to eyeglasses such as tightening screws, replacing nose pads or temple tips.
  • Ensured compliance with local health regulations regarding sanitization protocols.
  • Managed daily operations including opening and closing procedures and ensuring store cleanliness.

Education

High School Diploma -

Vincentia High School
Vincentia
11-1999

Skills

  • Workplace communication
  • Appointment scheduling
  • Data management
  • Customer relationship management
  • Administrative support
  • Inventory management
  • Team collaboration
  • Workplace safety

Timeline

Frontline Support Officer

NSW Health
09.2014 - Current

Sales Representative

South Coast Register - Fairfax Media
10.2013 - 09.2014

Optical Dispenser

Specsavers Optometrist
10.2009 - 10.2013

High School Diploma -

Vincentia High School

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Mathew Bartley