Summary
Overview
Work History
Education
Skills
Transport
Salaryexpectations
Willingtotravel
References
Personal Information
Timeline
Generic

MATHEW COLLINS

Redbank

Summary

Experience debt case manager for the Australian Taxation office with a successful background of data inputting and managing, handling complex enquiries on both inbound and outbound phone calls.

within a span of 6 months, had been offered the opportunity to co-lead a team of sorters for incompact (heavy freight) within FedEx and have gained a lot of knowledge about how to handle freight, use of equipment’s and machines such as an Electrical pallet jack, scanners and a strap machine. Gained experience on how to trailer hand, dock hand, move cages and manage certain freight.

Professional handler with proven track record in managing logistics and operations. Skilled in handling packages, ensuring timely delivery, and maintaining safety protocols. Strong team player adept at adapting to changing demands and consistently meeting targets. Reliable, efficient, and focused on achieving results through effective collaboration and problem-solving.

Overview

7
7
years of professional experience

Work History

Manual Handler

FedEx
10.2023 - 11.2024
  • Signed into FedEx as a truck unloader for the first few months into as a temp-contract, then given the opportunity to extend my stay, few months down the track while I had also been given the position as leading hand for handling oversize freight (known as incompact) and sorting it into run zones for the delivery drivers
  • I also have been given an opportunity to operate within the company upholding 3 – 5 roles throughout 1 day including an experience of trailer handling and a lot of experience with an Electrical pallet jack, I had also been able to gain experience working in super incomes (heavy oversize freight) and sort it into zone runs also

Receiving and Storage Roll

DB Schenker
08.2023 - 10.2023
  • I had been hired to receive and put away parcels/freight until the end of my contract

Customer Service Representative

Collection house
12.2022 - 02.2023

I was inducted as an account representative for the collection house with the role of inbound and outbound phone calls, managed approximately 30 - 80 incoming calls, emails and faxes per day from clients.

Case manager

Australian Taxation office
06.2021 - 12.2022
  • I managed debt cases and assigned to them to people whom was in my collection team
  • Specific role working for the ATO was to sort out a-lot of customers debt issues (customer solutions specialists’ role also)

Divine car Detailing
01.2018 - 01.2020

performed duties too clean and detail company vehicles.

Education

Cert II - Automotive

Tafe QLD
11.2020

Cert II - Hospitality

Tafe QLD
11.2020

Skills

  • Problem solving skills
  • Management skills
  • Team building skills
  • Leadership skills
  • Great work ethic
  • Packing skills
  • Workplace safety
  • Multitasking
  • Organizational skills
  • Effective communication
  • Decision-making
  • Relationship building
  • Task prioritization
  • Analytical thinking
  • Goal setting
  • Professionalism
  • Continuous improvement
  • Adaptability
  • Clear verbal communication
  • Communication skills

Transport

Own car or public transport

Salaryexpectations

$50,000

Willingtotravel

Brisbane City

References

  • OTI OTI, Founder of Divine Detailing, 0423 265 083
  • Isaac Saint, Team Leader in the Australian Taxation Office, +61 478 096 514
  • Steffanie Mechan, Trainer Collection House, +61 403 480 773
  • Palhem, Unloads Supervisor - FedEx, 0408431636
  • Maea, Supervisor for Repack and A1 - FedEx, 0447716583
  • Ros, Depo Chief Executor - FedEx, 0448957054
  • Lily, Manual Handler Trainer - FedEx, 0474527656

Personal Information

Available: Available to start immediately

Timeline

Manual Handler

FedEx
10.2023 - 11.2024

Receiving and Storage Roll

DB Schenker
08.2023 - 10.2023

Customer Service Representative

Collection house
12.2022 - 02.2023

Case manager

Australian Taxation office
06.2021 - 12.2022

Divine car Detailing
01.2018 - 01.2020

Cert II - Automotive

Tafe QLD

Cert II - Hospitality

Tafe QLD

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