Mathew Easter
Albany Creek,QLD
Summary
Adept at trading operations and fostering team collaboration, I significantly enhanced trading efficiency and compliance at Entain. My expertise in futures trading and my ability to manage diverse teams have driven successful outcomes, showcasing my strong analytical skills and leadership capabilities.
Before my trading career I was a hardworking employee with customer service, multitasking, and time management abilities, continually devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Greyhound & Racing Trader
Entain
Bowen Hills, QLD
01.2016 - 09.2017
- Creating, managing & operation of multiple racing procedures related to profit and risk minimisation.
- Developed new practices to increase efficient delivery of commodities and product process compliance.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked closely with other traders in order to capitalize on arbitrage opportunities across multiple markets.
- Corrected trade errors and kept accurate documentation for records and audits.
Bottleshop Attendant
BWS
Brisbane, QLD
12.2012 - 12.2016
- Greeted customers upon entering the store and provided assistance with product selection.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Complied with strict liquor sales laws to control store liability and protect minors from access to alcohol.
- Verified customer identification to ensure compliance with legal age requirements for purchasing alcohol.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Ensured proper security measures were taken when handling cash transactions.
- Cleaned shelves, counters and tables to maintain organized store.
- Stocked shelves with new inventory and rotated existing stock to ensure freshness.
- Assisted management with pricing changes or markdowns according to corporate directives.
- Resolved customer complaints in a courteous and professional manner.
- Assisted customers with loading purchased items into vehicles.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Account Betting Operator
UBET
Brisbane, QLD
08.2014 - 01.2016
- Communicated clearly with customers via phone or email regarding their queries.
- Maintained up-to-date knowledge of industry regulations, trends, and best practices.
- Utilized well-developed communication, active listening and persuasion talents when interacting with people.
- Calculated and paid out winnings or referred patrons to cashiers.
- Processed currency exchanges to provide chips, coins or cash.
- Resolved customer complaints and disputes related to their betting experiences.
- Processed customer payments, withdrawals, deposits and refunds in a timely manner.
- Identified needs of customers promptly and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Food & Retail Officer
RBWH
Brisbane, QLD
04.2012 - 08.2014
- Managed team of professionals to ensure operational efficiency and effectiveness.
- Assessed company operations for compliance with safety standards.
- Maintained positive working relationship with fellow staff and management.
- Responded promptly to customer inquiries or complaints in a polite manner.
- Led training and development programs to enhance team skills and performance.
- Supervised subordinate staff in carrying out daily duties and activities.
- Facilitated training sessions for new employees on company policies and procedures.
- Enforced compliance with regulatory standards and company policies.
Leading Bank Teller
Commonwealth Bank
Brisbane, QLD
08.2010 - 04.2012
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Identified and reported suspicious behavior to security personnel as appropriate.
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
- Trained employees on cash drawer operation.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Participated in weekly training sessions to stay abreast of changes in banking regulations.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
Education
Bachelor of Education - Primary (Partail Credit Only)
UNE
Armidale, NSW11-2003
Tertiary Preparation Certificate -
Tamworth TAFE
Tamworth, NSW12-2000
Higher School Certificate -
Oxley High School
Tamworth, NSW11-1999
Skills
- Trading operations
- Order management
- Fundamental analysis
- Trading strategies
- Futures trading
- Racing product specialist
Affiliations
- Family orientated, spending time with my wife, my two daughters and extended family
- Keeping active in sports such as oztag and cricket, with an overall passion for sport in general
- Socialising with friends, and helping out wherever possible with maintenance duties
Personal Attributes
I am an honest, intelligent, and diligent person who works very well in a team-oriented environment. The personal characteristics I have obtained over the years through different experiences have provided me with a strong basis to confront and embrace all challenges with an open mind, and in the best interest of myself and others concerned. Away from the workplace, I have a great abundance of friends and family with whom I share my social life, and I am very interested in both sports and music, participating regularly in both forms. I feel I would be an asset to any workplace that is searching for a confident, well-mannered, and conscientious employee who is always willing to listen and learn, and is well-equipped to work as an individual and in team situations.
Accomplishments
- Have held leadership roles in the racing, hospitality & banking industries, managing up to 12 staff
- Have held RCG & RSA certificates to obtain employment in gambling and alcohol related employment
- Received bonus incentives from trading & banking employment as acknowledement of exceeding targets and meeting requirements
References
References available upon request.
Timeline
Greyhound & Racing Trader
Entain
01.2016 - 09.2017
Account Betting Operator
UBET
08.2014 - 01.2016
Bottleshop Attendant
BWS
12.2012 - 12.2016
Food & Retail Officer
RBWH
04.2012 - 08.2014
Leading Bank Teller
Commonwealth Bank
08.2010 - 04.2012
Bachelor of Education - Primary (Partail Credit Only)
UNE
Tertiary Preparation Certificate -
Tamworth TAFE
Higher School Certificate -
Oxley High School
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