Summary
Overview
Work History
Education
Skills
Timeline
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Mathew Fong

Loganlea,Queensland

Summary

  • My experience as a floor supervisor spans over a decade, specifically totaling over 10 years, during which I have developed a keen understanding of what it takes to lead teams and maintain seamless operations. As a supervisor, I diligently oversee 5-8 staff members on floor stock duty, guaranteeing that stock rotation, filling, and removal are carried out efficiently, resulting in fully-stocked shelves and minimized lost sales opportunities, thus enhancing customer satisfaction and contributing to increased revenue for the company.
  • Friendly and social individual who is passionate about helping customers get what they need. They are proactive in seeking customer feedback and using it to improve the business, while also building strong relationships with customers to encourage repeat business and support the growth of the company.
  • I am a highly driven and productive individual who takes great pride in my work. I am committed to maintaining a healthy lifestyle and consistently strive to improve my physical fitness. As a dedicated employee, I go above and beyond to ensure that all tasks are completed to the highest standard, always arriving early to assess any issues or attend impromptu meetings with my superiors if necessary.
  • Store Ordering, stocktake, setting up new products, adjusting price changes, specials tickets, and getting invoices from different rep companies involves various tasks. Emailing and calling them is necessary in case of missing stock or for following up on orders. Additionally, maintaining good relationships with the representatives is crucial to ensure a smooth supply chain process.
  • As a highly experienced customer service representative at the register, I am dedicated to providing an outstanding experience for all customers. To achieve this, I not only greet customers with a warm smile, but also ensure that products are scanned quickly to minimize wait times. If there is a long line or any other issue that requires assistance, I am always ready to call for support. Additionally, I am responsible for selling cigarettes and monitoring the store for any suspicious activity, while also notifying managers if necessary. With over a decade of experience selling lotto tickets and working with Golden casket, I possess the skills and expertise necessary to provide exceptional service to every customer's.

Overview

11
11
years of professional experience

Work History

Grocery Floor Supervisor

Zeneldin’s IGA
06.2013 - Current
  • Currently still working Iga portside

Education

Year 12 Certificate of Education - Certificate 3 in Information Technology

Mabel Park State High School
Slacks Creek, QLD
12.2012

Skills

  • Deli Assistance (food handling, food preparation, serving customers and closing)
  • Store Opening/Closing
  • Exceptional leader
  • Flexible schedule
  • Attention to detail
  • Team-oriented
  • Training and mentoring
  • Driving business growth
  • Customer outreach
  • Leadership development
  • Store growth planning
  • People skills
  • Issue and conflict resolution
  • socialise
  • Golden Casket (10 years experienced)
  • Punctual
  • Customer service on register
  • Stocktake, store ordering, prices, tickets, Date checking and etc (Floor person)
  • Fast and hard worker
  • Fit and Healthy

Timeline

Grocery Floor Supervisor

Zeneldin’s IGA
06.2013 - Current

Year 12 Certificate of Education - Certificate 3 in Information Technology

Mabel Park State High School

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Mathew Fong